World Class Customer Service

Experiential Approach of Customer Service
(0 reviews)
0 students
Created by Adegoke Omotola


CourseMarks Score®







Platform: Udemy
Price: $11.99
Video: 37m
Language: English
Next start: On Demand

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Detailed Analysis

CourseMarks Score®

8.4 / 10

CourseMarks Score® helps students to find the best classes. We aggregate several factors, including freshness, student feedback and content diversity.

Freshness Score

9.2 / 10
This course was last updated on 6/2020.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

We analyzed factors such as the rating (0.0/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

7.2 / 10
Video Score: 7.6 / 10
The course includes 37m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
Detail Score: 8.5 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 5.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
0 resource.
0 exercise.
0 test.

Table of contents


Customer retention is critical for the success of any organisation, either in the private or public sector. If you don’t give your customers reason to stay, your competitors will give them reason to leave.

Customer retention is in essence a very integral part of any business. All business must be able to create and keep customers. In the business world, it is the customers that influence success or failure.

Today, companies must listen more to customers and must mould operations to answer each client’s requirements to retain customers.

Companies must invest energies in making customers realise that they are vital to its survival, and are appreciated for the business they bring.

Employees must also possess good interpersonal skills and imbibe robust work ethics for customer retention to thrive in any organisation.

This programme is aimed at ensuring that your organisation equips your employees with skills that will empower them while achieving more profit for your organisation in the long run.

Training Outline.

Discover how to retain customers in difficult times.

Master the KPIs in customer retention.

Learn the impact of employee retention on customer retention.

üUnderstand the relevance of the SKG Factor.

Learn the importance of customer dialogue and positioning.

Understand the how to get repeat customers and the stages of customer retention.

Discover how interpersonal skills and work ethics can escalate customer retention.

Learn the robust strategies for handling customer complaints and service recovery.

Objective of Training.

To build a competitive edge

To energise employees.

To increase market share and enhance profit.

To adopt best practices strategies for your organisation.


• Basic Knowledge of Customer Retention

You will learn

✓ How To Keep and Grow Customers

This course is for

• Intermediate

How much does the World Class Customer Service course cost? Is it worth it?

The course costs $11.99. And currently there is a 52% discount on the original price of the course, which was $24.99. So you save $13 if you enroll the course now.

Does the World Class Customer Service course have a money back guarantee or refund policy?

YES, World Class Customer Service has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the World Class Customer Service course, but there is a $13 discount from the original price ($24.99). So the current price is just $11.99.

Who is the instructor? Is Adegoke Omotola a SCAM or a TRUSTED instructor?

Adegoke Omotola has created 3 courses that got 3 reviews which are generally positive. Adegoke Omotola has taught 4 students and received a 4.8 average review out of 3 reviews. Depending on the information available, Adegoke Omotola is a TRUSTED instructor.

More info about the instructor, Adegoke Omotola

Leadership and Customer Service Expert
Adegoke Omotola is the CEO of 1st Degree Consulting. He is a former banker. He is the author of the book titled Customer Retention “An Experiential Approach” published in May 2009 and Practical Selling Skills published in May 2013.Adegoke is a graduate of Finance from the University of Lagos  and bagged a Masters Degree in Property Valuation and Law from the prestigious City University Business School, London . In addition he has an MBA (Management) awarded by the University of Lagos. He is a Certified Customer Service Trainer from the Service Quality Institute, Minnesota,USA .He was certified in Legacy Training by the Zig Ziglar Incorporation, Dallas,Texas USA. Adegoke was recently certified by the John Maxwell Team as a Coach, Trainer and Speaker. He is a Mentor with FATE Foundation, Public Speaker and Life coach. He is happily married with Children.


CourseMarks Score®







Platform: Udemy
Price: $11.99
Video: 37m
Language: English
Next start: On Demand

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