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The Complete ServiceNow System Administrator Course

Learn how to administer, configure, and customize your ServiceNow instance!
(11,771 reviews)
45,550 students
Created by


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Platform: Udemy
Video: 11h 2m
Language: English
Next start: On Demand

Table of contents


Whether you’re brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.
This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.
After completing this course you should be able to:
•Create new users, groups, and roles
•Manage users and access
•Configure and customize lists and forms
•Create new applications on the NOW platform
•Leverage events and notifications
•Work with importing data through import sets
•Build custom reports
•Understand when to use UI policies, UI actions, business rules, script includes, and data policies
Bonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!

Q: What version of ServiceNow does this cover?
A: This course has been updated for the Paris release and was originally recorded on the Kingston release.
Q: Can I follow along with my own instance?
A: Yes! I provide instructions on how you can obtain your very own personal developer instance

•Updated for the Paris release!
•Practice Exam
•1080p video recordings
Topics Covered
•The user interface
•Customizations including UI policies, UI actions, business rules, script includes, data policies
•Client-side versus server-side customizations
•Update sets
•Table administration & relationships
•Field types & reference fields
•Users, groups, & roles
•Access controls
•Impersonating users
•Incident Management
•Problem Management
•Change Management
•Configuration Management
•Service-Level Agreements
•Service Catalog Management
•Knowledge Management
•Service Portal
•System properties
•System diagnostics
•Events & notifications
•Import sets
•Custom application development

You will learn

✓ Understand how ServiceNow works behind the scenes
✓ Master administration on the ServiceNow platform
✓ Understand the different configurations & customizations
✓ Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam


• An understanding of ITIL principles can help but is not required

This course is for

• Those who are new to the ServiceNow platform
• Anyone interested in becoming a ServiceNow administrator or developer
• Those who are looking to pass the ServiceNow certified System Administrator exam
ServiceNow Guru
Mark Miller has over 6 years of experience on the ServiceNow platform, having worked on hundreds of ServiceNow projects. He holds a bachelor’s degree from Wright State University in Management Information Systems and a master’s degree from Boston University in Computer Information Systems with a concentration in Web Applications. 
His home base is in San Francisco but loves traveling all over the world.
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Platform: Udemy
Video: 11h 2m
Language: English
Next start: On Demand

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