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Tactics for tackling difficult people in life and work

Recognise and use four key skills of self-empowerment when faced with difficult people
4.5
4.5/5
(10,300 reviews)
28,147 students
Created by

8.7

CourseMarks Score®

6.4

Freshness

10.0

Feedback

9.0

Content

Platform: Udemy
Video: 47m
Language: English
Next start: On Demand

Top Communication Skills courses:

Detailed Analysis

CourseMarks Score®

8.7 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

6.4 / 10
This course was last updated on 7/2018.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

10.0 / 10
We analyzed factors such as the rating (4.5/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

9.0 / 10
Video Score: 7.7 / 10
The course includes 47m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
The average video length is 2 hours 11 minutes of 342 Communication Skills courses on Udemy.
Detail Score: 9.9 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 9.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
7 resources.
0 exercise.
0 tests or quizzes.

Table of contents

Description

Anyone involved with others – at work or at home – who wants to tackle difficult behaviour more effectively will enjoy this course. It’ll help you successfully settle those difficult interactions that just won’t resolve themselves.

With video demonstrations to support the lectures you’ll quickly learn to handle apparently impossible situations where people just won’t co-operate: bosses, co-workers, customers, patients or members of the public who act in unpleasant, unpredictable ways.
And it isn’t limited to the workplace; if you ever find yourself struggling in your personal relationships there’s help here too.
This course tells you how to identify seven common difficult characters, recognise clues to the patterns in their behaviour, and most importantly, how to understand how to prepare yourself, so that you become more effective more often in your relationships.
This 90-minute course includes 12 video lectures. You’ll also be provided with concise and clearly written downloads to help you practice some recommended exercises and enhance your skills. And there’s a reading list if you want to take your study further.
How to complete the course
The course contains 12 lectures; approximately 50 minutes of video, presented in bite-sized lectures. Reading time for the associated material is approximately 40 minutes. We recommend watching these several times to help you effortlessly absorb the information. We also recommend reflection breaks between each lecture; avoid ‘cramming’ and find a pace that suits you.
This course will help you if:
•You have to deal with challenging behaviour in the course of your work, home life or socially•You work with one or more colleague whose behaviour you find unacceptable, obstructive or overly demanding•You find it difficult to get your point across in certain situations•You are regularly in contact with someone who insults for, puts you down, or manipulates you•You have a partner or ex-partner who persistently uses unfair behaviour to get their own way•You want to more confident in dealing with situations where someone else constantly tries to get the upper hand.————————-

Barry Winbolt MSc is a relationship consultant, mediator and writer. He has over 25 years experience providing training and advice in working relationships, communication skills and personal development.
His highly engaging workshops are designed to be relevant to attendees and to deliver practical skills and techniques that can be applied immediately.
The course looks at the most common kinds of difficult behaviour, and provides you with an essential toolkit for identifying and managing them effectively.

You will learn

✓ Identify the most common kinds of ‘difficult’ behaviour
✓ Recognise and use the four key skills of self-empowerment when faced with challenging behaviour
✓ Use their listening and other skills to create an effective communications ‘stance’
✓ Pre-empt difficult situations and stop them from escalating
✓ Be able to ‘forward plan’ and employ strategies to counter difficult behaviour
✓ Avoid the common pitfalls and stay out of self-defeating cycles of response
✓ Understand how to separate the ‘problem’ from the ‘person’.
✓ Understand how to separate thoughts from feelings to help gain mastery
✓ Use key strategies like ASSUME and SALVAGE to take control of difficult interactions
✓ Plan for more successful outcomes with relationships at work, home and socially.

Requirements

• No special materials or prior knowledge, everything is provided.

This course is for

• This course on handling difficult behaviour is suitable for all levels of ability. It is designed to help you face challenging situations wherever they happen, at work, in the home, or socially. It will equip you to handle them with flair and confidence. The course will also help you gain insight into your own reactions, and the self-defeating patterns that people can fall into when confronted by difficult behaviour.
• Reception and other front-line staff
• Members of the Helping Professions who have to deal with challenging behaviour
• Educators who have to tackle challenging behaviour
• People who have to deal with difficult colleagues
• Anyone who wants to be able to take control in conversations marked by disagreement or non-compliance.

How much does the Tactics for tackling difficult people in life and work course cost? Is it worth it?

The course costs $16.99. And currently there is a 62% discount on the original price of the course, which was $44.99. So you save $28 if you enroll the course now.
The average price is $17.5 of 342 Communication Skills courses. So this course is 20% cheaper than the average Communication Skills course on Udemy.

Does the Tactics for tackling difficult people in life and work course have a money back guarantee or refund policy?

YES, Tactics for tackling difficult people in life and work has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Tactics for tackling difficult people in life and work course, but there is a $28 discount from the original price ($44.99). So the current price is just $16.99.

Who is the instructor? Is Barry Winbolt a SCAM or a TRUSTED instructor?

Barry Winbolt has created 8 courses that got 20,797 reviews which are generally positive. Barry Winbolt has taught 55,490 students and received a 4.4 average review out of 20,797 reviews. Depending on the information available, Barry Winbolt is a TRUSTED instructor.
Peronal development training for life and career
BARRY WINBOLT MSc. is a trainer, coach, psychotherapist and writer.
For more than 25  years he has advised people in many cultures on how to
improve their working relationships and enhance the quality of their lives. Over the same period he has provided training and coaching for personal and professional development.

8.7

CourseMarks Score®

6.4

Freshness

10.0

Feedback

9.0

Content

Platform: Udemy
Video: 47m
Language: English
Next start: On Demand

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