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Strategic Customer Success Management

Develop a healthy customer relationship and identify the customer end goal for success
5.0
5.0/5
(1 reviews)
3 students
Created by Eric Yeboah

9.3

CourseMarks Score®

10.0

Freshness

10.0

Feedback

7.4

Content

Platform: Udemy
Price: $11.99
Video: 1h 11m
Language: English
Next start: On Demand

Top Customer Success Management courses:

Detailed Analysis

CourseMarks Score®

9.3 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

10.0 / 10
This course was last updated on 3/2021.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

10.0 / 10
We analyzed factors such as the rating (5.0/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

7.4 / 10
Video Score: 7.7 / 10
The course includes 1h 11m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
Detail Score: 9.1 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 5.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
0 resource.
0 exercise.
0 test.

Table of contents

Description

Customer success or customer success management is the business method of ensuring customers achieve success, their desired outcomes while using your product or service. customer success is relationship – focused client management, that align client and vendor goals for mutually beneficial outcomes. Customer success is important because it has a direct impact on the bottom line of your business. It improves your profitability by reducing customer churn, increasing customer life time value and creating a more stable revenue base for success.
The success of your business is inherently intertwined with the success of your customers. If customers succeed using your product, they will continue using your product or service, and thus, you business will succeed. At core that is all customer success is all about ensuring your customers achieve their desired outcome while using your product. of course, pulling that off requires people, processes, and – most importantly data. After all, how can you help customers succeed using your product if you do not know when, why, and how they are actually using it. that is why customer success requires leverage these three aspects, a business takes a proactive, holistic, and organization – level approach to ensure its customers – including those who use the product and those who benefit from its use.

Requirements

• No requirements

You will learn

✓ Learn elements of customer success management
✓ Learn key role of customer success manager
✓ Learn to evaluate and analyse customer needs
✓ How to create customer success plan
✓ Steps to build strong customer success team
✓ Learn key customer success management principles

This course is for

• everybody, customer success management managers. students, brand managers, marketers, salesmen, traders, entrepreneurs, business people, managers, companies, etc

How much does the Strategic Customer Success Management course cost? Is it worth it?

The course costs $11.99. And currently there is a 87% discount on the original price of the course, which was $94.99. So you save $83 if you enroll the course now.

Does the Strategic Customer Success Management course have a money back guarantee or refund policy?

YES, Strategic Customer Success Management has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Strategic Customer Success Management course, but there is a $83 discount from the original price ($94.99). So the current price is just $11.99.

Who is the instructor? Is Eric Yeboah a SCAM or a TRUSTED instructor?

Eric Yeboah has created 82 courses that got 277 reviews which are generally positive. Eric Yeboah has taught 432 students and received a 4.6 average review out of 277 reviews. Depending on the information available, Eric Yeboah is a TRUSTED instructor.

More info about the instructor, Eric Yeboah

MBA/Chief Executive Officer
My education is centered on business and marketing, I have studied with Chartered Institute of Marketing ( C.I.M-UK) from certificate in marketing, advance certificate in marketing to post graduate diploma in marketing. I proceeded to do master of business administration from central university graduate business school.I have eighteen years of practical working experience with reputable organisations. The names of these previous organisations I have worked with are Central university Lecturer, Platinum Impex limited, Regional sales/marketing officer, sales/marketing executive, Laine Services Limited. Strict marketing research services chief executive officer/consultant,etc. Iam currently self employed, working as chief executive officer/ consultant of Strict Consult.I believe in ardent entrepreneurship and always prepare to help business start-up voluntary. In this twenty first century, the customer is king, and every business or student need to understand the customer centric regime. you need the right education and training to understand the customer and deliver to his satisfaction. If you satisfy the customer consistently he will pay your organisation with his loyalty. 

9.3

CourseMarks Score®

10.0

Freshness

10.0

Feedback

7.4

Content

Platform: Udemy
Price: $11.99
Video: 1h 11m
Language: English
Next start: On Demand

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