Practice Tests updated based on SPRING ’21 Release
These exams are designed to give you an idea of what to expect in the actual certification test.
•Content: 60 multiple-choice/multiple-select questions, 5 unscored questions*
•Time allotted to complete the exam: 105 minutes (time allows for unscored questions)
•Passing score: 62%
The Salesforce Community Cloud Consultant program is designed for consultants who have experience implementing and consulting on the Salesforce Communities applications in a customer-facing role. The Salesforce Community Cloud Consultant exam is for individuals who want to demonstrate their skills and knowledge in designing, configuring, building, and implementing Salesforce Communities applications, using the declarative customization capabilities of the Communities platform.
The Salesforce Community Cloud Consultant is able to meet customer business requirements that are maintainable and scalable, and contribute to long-term customer success. The credential is relevant to customers, partners, employees, and anyone interested in demonstrating competence with Community Cloud. In order to qualify to take the Salesforce Community Cloud Consultant exam, candidates must have earned the Salesforce Administrator credential.
The Salesforce Certified Community Cloud Consultant has experience using the Salesforce Communities applications. The Salesforce Certified Community Cloud Consultant is also able to troubleshoot and solve platform issues.
The Salesforce Certified Community Cloud Consultant should have 6 months of hands-on experience administering or developing on the Salesforce Community Cloud platform. The Salesforce Certified Community Cloud Consultant possesses facilitation and consultative skills at a technical level. The candidate may work internally as an employee or as a consultant.
The Salesforce Certified Community Cloud Consultant candidate has the experience, skills, knowledge, and ability to:
•Enable, create, configure, manage membership, and deploy communities.
•Employ architecture design options (use Lightning or Visualforce, CMS Connect).
•Describe the infrastructure of communities.
•Employ build options.
•Describe the capabilities of different deployment types.
•Differentiate between the capabilities of different license types.
•Exercise the capabilities of the Experience Workspaces (Dashboards, Recommendations, Reputation, Moderation, Insights, Topics, etc.).
•Exercise the capabilities of the Experience Builder (Modify templates, Create new pages, Add/Remove Components, Custom Objects, Custom navigation, Branding, Articles/Knowledge).
•Implement the appropriate security model for a given use case (Sharing & Users, Person Accounts, Profiles, etc.).
•Employ fundamental best practices for adoption and engagement.
•Set up and configure Knowledge.
•Invest time in studying the resources listed in this exam guide and the additional required study materials provided by Salesforce.
A candidate for this exam will likely need assistance with:
•Capabilities and limitations of custom domains
•Advanced best practices for adoption and engagement
•Implementation of single sign-on authorization providers
•Creating theming
•Optimization of SEO
•Implementation of Knowledge
A candidate for this exam is not expected to know or do the following:
•Scalability issues
•Set up Person accounts
•Write code
•Write custom Lightning Components
•SEO details
•Sales Cloud and Service Cloud
•Develop HTML and CSS
•Visual or interaction design
•Train users
•Organizational change management
The Salesforce Community Cloud Consultant exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience with the Community Cloud application and demonstrate knowledge and expertise in each of the areas below.
Implementation: 22%
Sharing and Security: 20%
Community Setup: 18%
Experience Builder: 12%
Community Management: 11%
Content: 9%
Templates and Use Cases: 8%
Please use these exams to supplement your Salesforce Certification Study! Always check out relevant trail on Trailhead to increase your chances to ace the certification test.
