Exam Purpose and Audience
ServiceNow certified individuals are required to make sure they stay current with the latest and greatest features and functionality in a timely manner.
The ServiceNow CIS-HR Quebec Delta exam certifies that a participant has successfully understood the new features offered in the latest ServiceNow Release and how these interact with existing functionality. The ServiceNow CIS-HR Delta exam is only available to currently certified individuals within 15 days after the Quebec release’s general availability date.
Participants in the program will then have 90 days from the Delta exam release to successfully pass it to keep their credential current and active. If you fail to pass this Delta exam in 90 days, your certification will expire.
Specific HR Applications
•HR Case Management
•HR Dashboards & Reports
•Baseline application functionality
•Basic features, tables, and roles installed with each application
•State model and default HR case process flow
•Basic and advanced operations performed by HR users and the system
•System architecture and Security
•Key tables used in the application
•Relationships among application tables
•Roles and default Access Controls
•Business Cases / Use Cases
•Key Performance Indicators and Benchmarks
•Selection of appropriate features and functions to meet business requirements
•Recommended Practices for Implementation
•Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
•Implementation solutions that work in conjunction with baseline application functionality
Describe and use the ServiceNow HR System Architecture
•HR Table Structure
Configure and Implement ServiceNow Core HR Applications and HR Service Portal
•Users, Groups, Skills and Roles
•HR Services, HR Catalogue Items, and Record Producers
•HR Service Portal Branding
Now Create from SIM
•Understand SAIF and SIM Methodologies
•Identify Recommended Implementation Workshops
•Proficiency with Writing or Loading Stories to Govern the Engagement
Describe and Use Platform, Role, and Contextual Security
•Describe how Platform, Role, and Contextual Security are Used in ServiceNow
•Understand how the Delegated Developer role works
•Understand how to Configure Security Options to Protect HR Data
Explain how to configure HR Integrations
•Describe how to configure an integration for the HR application
ServiceNow CIS-HR Delta exam is a non-proctored, timed exam consisting of approximately (10) questions. The Delta exam is designed to test on the specific topic area of the certification in three main areas:
• New features and functionality
• Updated or changed features and functionality
• Deprecated features
Once the exam starts, you will have 60 minutes to complete it.
Delta exam questions are based on the Quebec Release Notes and product documentation that describe the updates to this release’s products and features.
Question Formats and Responses
• Multiple Choice (single answer):
For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.
• Multiple Select (select all that apply):
For each multiple select question on the exam, there are at least four possible responses. You should review the response options and select all responses that accurately answer the question. The question will state how many responses should be selected.
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ServiceNow Human Resources (CIS-HR) Quebec Delta Tests
Practice for ServiceNow Human Resources Implementation Delta exam with detailed answer explanations, images & hyperlinks
Created by Ali Saghaeian
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This course contains:
Table of contents
Exam Purpose and Audience
You will learn
This course is for
• ServiceNow users, customers, and partners
• Anyone looking to maintain their ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR) certification