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Service Level Management and IT Governance

A practical guide to implementing service level management and continuous improvement of your service quality
5.0
5.0/5
(1 reviews)
3 students
Created by

10.0

CourseMarks Score®

10.0

Freshness

10.0

Feedback

9.3

Content

Platform: Udemy
Video: 3h 10m
Language: English
Next start: On Demand

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Detailed Analysis

CourseMarks Score®

10.0 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

10.0 / 10
This course was last updated on 5/2022.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

10.0 / 10
We analyzed factors such as the rating (5.0/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

9.3 / 10
Video Score: 8.0 / 10
The course includes 3h 10m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
Detail Score: 10.0 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 9.9 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

7 articles.
11 resources.
0 exercise.
0 test.

Table of contents

Description

The objective of this Service level management and IT Governance course is to provide a structured approach to implementing service level management that will be usable across a wide range of service organizations. The core of this program is creating value for the customer through continuous service improvement. You will learn how any service organization can apply Service Level Management as an instrument to monitor and improve service quality.
“We do the impossible immediately; miracles take a little longer, but we cannot guarantee anything”.
Whether true or not, within many companies, end users may think that IT services are provided on this not-so-best-practice basis. Best effort… maybe?
★★★★★
I designed this course for process managers, owners and coordinators who want to turn their customers and end-users into raving fans who leave 5 star reviews – but are afraid of introducing too much bureaucracy with overtly formalized process models.
In this course we’ll look at Service Level Management through the lens of IT Governance – as a means to govern your service management processes, create value for your end users, and kick-start a process of continuous service improvement.
We’ll take baby steps to look at your processes and service offering through the lens of customer service and continuous service improvement from a customer’s perspective.
Digital transformation has become the go-to strategy for success. Easier said than done, but imperative in our modern age where “online”, and “in the cloud” are the driving factors behind businesses and organizations of all kinds and sizes. At the centre of it all? Value creation for your customers, end-users and stakeholders.
Value creation is driven by efficient processes, and successful innovation. In this course (and any of the other courses I’ve created) we’ll work guided by those principles, discovering best practices as we go along.

•The objective of this course is to provide a structured approach to implementing service level management that will be usable across a wide range of service organizations.
•We’ll look at Service Level Management through the lens of IT Governance – as a means to govern your service management processes, create value for your end users, and kick-start a cycle of continuous service improvement.
The best practices that I’ll share with you in this course are designed to help you create a general roadmap or implementation plan, for any major process development or re-engineering project with a focus on your service catalogue, service level agreements and service level management process.
We’ll also look at IT Governance from a Service Level Management Perspective. Governance is important because a process that is left on its own will eventually die a quiet death. Throughout this course we’ll look at ways to make service management better – and keep it that way.
The course will give you Information, industry best practices, and real world advice enabling you to concentrate on the next steps you can take to make your IT department and service offering a differentiator, giving your organization a competitive edge.
This results in more structured planning, designing, and delivering of your IT services. Moreover, it saves costs by adding predictability and delivers actionable insights to improve your decision making. Because at the end of this program, I’ll ask you to make some decisions on what’s next for your service organization.

You will learn

✓ You will learn how a service organization can apply Service Level Management as an instrument to monitor and improve service quality.
✓ You will learn to recognize the benefits of Service Level Agreements for your service organization.
✓ You will learn the critical success factors when introducing or improving Service Level Management for your organization.
✓ You will discover best practices on how to approach the gradual introduction and continuous process improvement of Service Level Management.

Requirements

• At least a basic understanding of IT Service Management processes at a foundational or awareness level. Completing my IT Service Management Foundations course is recommended, but optional.

This course is for

• This training program can be followed by all levels of your organization, but is intended for process managers, owners and coordinators who want to turn their customers and end-users into raving fans and get them excited about the amazing things they’re doing for them, but are afraid of introducing too much bureaucracy with formalized process models.

How much does the Service Level Management and IT Governance course cost? Is it worth it?

The course costs $14.99. And currently there is a 82% discount on the original price of the course, which was $89.99. So you save $75 if you enroll the course now.

Does the Service Level Management and IT Governance course have a money back guarantee or refund policy?

YES, Service Level Management and IT Governance has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Service Level Management and IT Governance course, but there is a $75 discount from the original price ($89.99). So the current price is just $14.99.

Who is the instructor? Is Wilko van de Kamp a SCAM or a TRUSTED instructor?

Wilko van de Kamp has created 17 courses that got 63 reviews which are generally positive. Wilko van de Kamp has taught 4,452 students and received a 3.6 average review out of 63 reviews. Depending on the information available, Wilko van de Kamp is a TRUSTED instructor.
International Consultant, Bestselling Author, Photographer
Hi, I’m Wilko van de Kamp, bestselling author of the Freedom Project book series. For more than 15 years, I have helped people and their companies achieve their own results beyond their goals. I work with authors, coaches and experts to build their brand to become a #1 industry influencer and increase their impact on the communities they serve. We focus on every aspect of personal brand building through technology and storytelling, with a relentless focus on accelerating the achievement of their personal, professional and financial goals. And I would love to do the same for you!

10.0

CourseMarks Score®

10.0

Freshness

10.0

Feedback

9.3

Content

Platform: Udemy
Video: 3h 10m
Language: English
Next start: On Demand

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