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Service Design for the Real World: A Practical Introduction

Industry experts share the content we wish we'd had when we were getting started
4.3
4.3/5
(40 reviews)
328 students
Created by

9.4

CourseMarks Score®

10.0

Freshness

8.3

Feedback

9.2

Content

Platform: Udemy
Video: 7h 2m
Language: English
Next start: On Demand

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Detailed Analysis

CourseMarks Score®

9.4 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

10.0 / 10
This course was last updated on 12/2021.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

8.3 / 10
We analyzed factors such as the rating (4.3/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

9.2 / 10
Video Score: 8.6 / 10
The course includes 7h 2m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
Detail Score: 9.6 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 9.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
9 resources.
0 exercise.
0 test.

Table of contents

Description

This is the course we wish we had when we started our Service Design careers.
Tools and frameworks alone won’t make you a great Service Designer. Most Service Design happens within existing companies and organizations. By understanding the real challenges and barriers to putting Service Design into practice you will be better prepared for the reality of actually doing the work. This is one of the only courses that go beyond methodology alone to focus on how to apply Service Design in an organizational context.
This course includes:
• A comprehensive introduction to the Service Design process
•5 Recorded activities (we walk you through activity templates with pre-recorded facilitation)
•A resource list to support your learning beyond this course
Learn from experienced industry professionals who have:
•Established and scaled in-house Service Design teams in multiple companies across industries (Telecom, Insurance, Financial Services, Legal, and Retail)
•Been recognized with the Service Design Global Network award
•Been actively teaching and mentoring students and industry professionals in Service Design for 10+ years
•Are regularly invited to speak at events, host workshops, and share their thoughts on the evolution and future of Service Design
At the end of this course you will:
•Become deeply familiar with the overall Service Design methodology and be confident in your ability to speak to it.
•Have a meaningful understanding of key phases of work in Service Design: Research, Ideation, Prototyping, and how they fit together as a process
•Know how to clearly communicate the value of Service Design
•Appreciate the importance of stakeholder management and organizational context when practicing Service Design
•Learn what core skills and specialized skills you need to develop in order to succeed at landing your first role or further progressing in your career as a Service Designer

You will learn

✓ An overview of the end-to-end Service Design process and methodology
✓ Key considerations and practical tips for applying Service Design in an organizational context
✓ The basics of qualitative customer research and synthesis
✓ How to use lo-fi prototypes to validate concepts and ideas
✓ Effective ideation techniques & facilitation
✓ Stakeholder management for Service Design
✓ The basics of developing journey maps, service blueprints and other artifacts
✓ Business Model Canvas for Service Design
✓ How to prepare for a job in Service Design

Requirements

• Some familiarity with the very basics of Service Design (e.g. you’ve participated in a Service Design session or have read a few articles) is helpful but not required.

This course is for

• Anyone interested in learning more about Service Design and how to apply it in an organizational setting
• UX Designers looking to expand their skills
• Students interested in jobs related to Service Design, human-centred design or innovation
• Working professionals interested in making a transition to a Service Design role or collaborating with Service Design teams

How much does the Service Design for the Real World: A Practical Introduction course cost? Is it worth it?

The course costs $44.99.

Does the Service Design for the Real World: A Practical Introduction course have a money back guarantee or refund policy?

YES, Service Design for the Real World: A Practical Introduction has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

At the moment we could not find an available scholarship for Service Design for the Real World: A Practical Introduction.

Who is the instructor? Is Patrick Bach (He/Him) a SCAM or a TRUSTED instructor?

Patrick Bach (He/Him) has created 1 courses that got 40 reviews which are generally positive. Patrick Bach (He/Him) has taught 328 students and received a 4.3 average review out of 40 reviews. Depending on the information available, Patrick Bach (He/Him) is a TRUSTED instructor.
Service Design & Behavioural Economics Leader
Patrick is an experienced design leader who has been focused on embedding and scaling design-led problem solving within large organizations for the last decade. Patrick has built Service Design & Behavioural Economics capabilities within different industries like Telecom, Insurance, and Financial Services.Patrick’s leadership in the space of service design has been recognized. He’s been invited to speak at several service design and customer experience conferences around the world, including the Global Service Design Conference. Patrick is a founding member of Service Design Canada and firmly believes that design is a team sport (and don’t let anyone tell you otherwise!)Show moreShow less

9.4

CourseMarks Score®

10.0

Freshness

8.3

Feedback

9.2

Content

Platform: Udemy
Video: 7h 2m
Language: English
Next start: On Demand

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