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Risk Management for Medical Office Staff

Protecting the Practice from Litigation
(75 reviews)
670 students
Created by


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Platform: Udemy
Video: 1h 53m
Language: English
Next start: On Demand

Table of contents


This course gives you the tools required to excel in today’s rapidly changing medical office. You will master the art of managing risks, avoiding legal landmines, and protecting your medical office from lawsuits. NOTE: Now updated with COVID-19 related information
  Increase Your Confidence And Value To Your Medical Office Team 
        By  the end of this course, you will understand your role in minimizing risks. 
              – Understand tort law and how to avoid accusations of assault and battery, false imprisonment, and invasion of privacy. 
              – Recognize the importance of staying within your “scope of practice,” patient satisfaction and its role in managing legal risk. 
        – Comprehend and appreciate the “team approach” in minimizing risk and accusations of malpractice and negligence. 
  Your role in managing risk in the modern medical office. 
    Do you know that 53% of medical-related lawsuits are related to outpatient healthcare? The average settlement is about $290,000. However, a vast majority of risk management investment has been on the inpatient, or hospital environment. Statistics indicate physicians that are “liked” by their patients are less likely to be sued.  Not too surprisingly, the medical office staff plays a crucial role in the perceptions people have of any particular medical practice.
    This course focuses on outpatient risk management. It emphasizes the role of patient satisfaction, regulatory compliance and interpersonal communications play in minimizing legal exposure.  A key them is teamwork and its importance in managing risk.
Importantly, the course has been supplemented with information related to working in the COVID-19 environment.

You will learn

✓ Understand how they can manage numerous risks in the modern office medical practice
✓ Appreciate the legal concept of respondeat superior .
✓ Avoid potential torts in their workplace, including assault and battery, false imprisonment and invasion of privacy, and defamation of character
✓ Maintain their scope of practice, stay within the bounds of the law, and do not inadvertently engage in the “practice of medicine” unless duly licensed
✓ Actively support the physician’s informed consent efforts with patients.


• The student should have at least one month of practical experience working in a medical office environment.

This course is for

• Registered Nurses
• Medical Office Managers
• Physicians
• Medical Assistants
• Healthcare Risk Managers
• Receptionists/Administrative Assistants
Board Certified in Security Management
  I have over 40 years experience as a security professional in a diverse array of environments, including military, Fortune 500 high-technology firms, homeland security, and most recently, as the director of security for a metropolitan hospital network. 
  I have taught graduate-level security management as an adjunct faculty member of Webster University. I served 20 years in the United States Air Force in a number of capacities, including security, intelligence, and  air operations. I have also served as a logistics advisor to two foreign governments (Canada and the Republic of Singapore) 
  Internationally published, my work has appeared in a wide-array of trade and professional periodicals, including Security Management, Police, and Airpower Journal. 
  Education includes a BA (summa cum laude) in Criminal Justice from Rowan University and a Masters of Public Administration (MPA) from Troy State University. 
  Professional credentials include the Certified Protection Professional (CPP) designation under the auspices of the American Society for Industrial Security (ASIS, International) 
  Additionally, I maintain the credential of Certified Healthcare Protection Administrator (CHPA) under the authority of the International Foundation for Healthcare Security and Safety (IAHSS). 
  Finally, I am the author of Udemy’s course, How to Succeed in your Security Career, which is currently nearing 2,000 global students. 
Browse all courses by on Coursemarks.
Platform: Udemy
Video: 1h 53m
Language: English
Next start: On Demand

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