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Restaurant Management Customer Service

How to handle restaurant customer complaints, Improving restaurant service quality, Increasing restaurant customers etc.
5.0
5.0/5
(9 reviews)
27 students
Created by

9.4

CourseMarks Score®

10.0

Freshness

10.0

Feedback

7.7

Content

Platform: Udemy
Video: 2h 15m
Language: English
Next start: On Demand

Top Restaurant Management courses:

Detailed Analysis

CourseMarks Score®

9.4 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

10.0 / 10
This course was last updated on 4/2022.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

10.0 / 10
We analyzed factors such as the rating (5.0/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

7.7 / 10
Video Score: 7.9 / 10
The course includes 2h 15m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
Detail Score: 9.6 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 5.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
0 resource.
0 exercise.
0 test.

Table of contents

Description

Customer service is the assistance and advice you give to your customers as a restaurant business, great customer service is essential to the success of the restaurant business. The customer service is equal parts communication and genuine attention to your diners. We must understand that when guest visit your restaurant, you want them to feel welcome. When you treat them with care and respect while providing an excellent meal, they will always come back to your restaurant again and again, and also tell more friends about your service. There is a popular saying that the customer is always right even when he is wrong meaning that business has grown to understand that without the customer there cannot be any business , so we always hold them in high  respect. The concept of first impression is very important in the restaurant business because customers judgement on a restaurant is than in just a seconds and once that judgement is down it will be very difficult to remove it in the mind of the customers. Restaurant operators must do it right the first time customers enters the restaurant, because while food quality is incredibly important, it is the experience diners have from the minute they walk in the door to the minute they exit that counts.
The ability of restaurant business to handle customers complaints is very important because that will let mature customers return back to do business with the company even when they have challenges with the waiter or host. The restaurant manager must empathize with the customers, in fact sometimes the customer may be hungry or sometimes they may have their own individual personal challenges. The employees of the restaurant must be well trained on customer service so that they will deliver quality service for clients. Restaurant must use the modern technologies so that business operations can be down easily so customers can be happy.

You will learn

✓ How to ensure a memorable restaurant customer experience for your guest
✓ Improve restaurant service through these helpful tips
✓ The importance of online reviews for restaurants
✓ Practical ways to handle customer complaints in a restaurant
✓ Customer service tips to increase restaurant revenue
✓ Practical examples of good customer service in a restaurant
✓ Customer relationship management 101 for restaurant
✓ Guest recovery and problematic guest
✓ Top five duties that a restaurant owner must swear by
✓ The basics of restaurant management

Requirements

• No requirement

This course is for

• Hospitality industry operators, employees, chef, servers, restaurant managers, restaurant owners, Hotels, restaurant associations, suppliers, restaurant financiers, customers , directors, CEO etc.

How much does the Restaurant Management Customer Service course cost? Is it worth it?

The course costs $14.99. And currently there is a 82% discount on the original price of the course, which was $84.99. So you save $70 if you enroll the course now.

Does the Restaurant Management Customer Service course have a money back guarantee or refund policy?

YES, Restaurant Management Customer Service has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Restaurant Management Customer Service course, but there is a $70 discount from the original price ($84.99). So the current price is just $14.99.

Who is the instructor? Is Eric Yeboah a SCAM or a TRUSTED instructor?

Eric Yeboah has created 207 courses that got 2,964 reviews which are generally positive. Eric Yeboah has taught 4,988 students and received a 4.3 average review out of 2,964 reviews. Depending on the information available, Eric Yeboah is a TRUSTED instructor.
MBA/Chief Executive Officer
My education is centered on business and marketing, I have studied with Chartered Institute of Marketing ( C.I.M-UK) from certificate in marketing, advance certificate in marketing to post graduate diploma in marketing. I proceeded to do master of business administration from central university graduate business school.

I have eighteen years of practical working experience with reputable organisations. The names of these previous organisations I have worked with are Central university Lecturer, Platinum Impex limited, Regional sales/marketing officer, sales/marketing executive, Laine Services Limited. Strict marketing research services chief executive officer/consultant,etc. Iam currently self employed, working as chief executive officer/ consultant of Strict Consult.
I believe in ardent entrepreneurship and always prepare to help business start-up voluntary. In this twenty first century, the customer is king, and every business or student need to understand the customer centric regime. you need the right education and training to understand the customer and deliver to his satisfaction. If you satisfy the customer consistently he will pay your organisation with his loyalty. 

9.4

CourseMarks Score®

10.0

Freshness

10.0

Feedback

7.7

Content

Platform: Udemy
Video: 2h 15m
Language: English
Next start: On Demand

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