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Personality: Understanding DISC Behavioural Styles at Work

Influencing Skills using DISC Behavioural Styles
(1,087 reviews)
5,342 students
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Platform: Udemy
Video: 1h 38m
Language: English
Next start: On Demand

Table of contents


DISC is a model of human behaviour that helps you to understand why people do what they do.
The dimensions of Dominance, Influence, Steadiness and Compliance make up the model giving insights into a person’s personality intelligence and their intrinsic motivation.  These dimensions interact with other personality factors to describe human behaviour.
This online course has been created to help you apply DISC behavioural principles to working as part of a team or in situations that involve influencing and selling.   
By understanding your inherent behavioural style and then learning how to determine and appropriately react to the buying styles of your team members, customers and clients, you will be better able to communicate, motivate, convince and ultimately influence more buying decisions. It will help you to develop more engaging relationships.   
Everybody has their own style based around their behavioural preferences. Each person instinctively acts according to their inherent style. Team members will act out their styles in team working. Customers will act out their styles in buying situations. Salespeople will feel more comfortable selling according to their natural style.   
Being able to identify the behavioural style of other people will give you valuable insights that you can use to establish rapport, open lines of communication, build trust, motivate and influence. Ways to work with each behavioural style will be explored along with techniques to enhance and improve your interactions leading to better communication.   
The course is designed to give you a deep understanding of behavioural styles and goes into detail about   
•The four behavioural styles of DISC   
•Each style’s strengths and liabilities   
•Do’s and don’ts when interacting with High Dominance   
•Do’s and don’ts when interacting with High Influence   
•Do’s and don’ts when interacting with High Steadiness   
•Do’s and don’ts when interacting with High Compliance   
•How to assess a person’s nonverbal communication   
•Gaining a greater sensitivity to others around you   
This online course will give you some insights BUT developing your influencing skills will take you time and a lot of effort, and even then, you are not going to get it right all the time!!     
This course will, also, be of interest to you if you have completed a DISC Behavioural assessment in the past and would like a refresher.  You may have discovered your Behavioural Style through a work-based training programme, by completing a questionnaire or through general interest.  Your Behavioural Style is a blend of all four styles, but one is usually dominant.  It all made sense at the time, but you have forgotten what it all means and how relevant it can be to how you engage with other people.
This course will, also, be of interest to you if you lead or manage a team and are looking at ways to build understanding and develop relationships leading to more rewarding interactions and high performance.  It will give you an understanding of the relevance of Behavioural Styles and how they can be put to work. 
Provided within the course is a questionnaire, which gives you a good indication of your dominant style(s).  This is not a commercially available psychometric. By completing this practical activity, you will gain an understanding of your DISC style to build your self-awareness of your behaviour that will compliment your learning.  (A commercially available DISC psychometric at a discounted price is offered to learners taking the course.)
By completing this course, you will be able to
•Identify the four behavioural styles of DISC – Dominance, Influence, Steadiness and Compliance
•Recognise ways of distinguishing between the behavioural styles and choose the best communication method for each
•Explore behavioural styles with a focus on your style and how to work with others with different styles
•Determine how the different DISC styles are likely to react to situations
•Interpret how the DISC styles react under pressure and when stressed
The course also contains loads of material for you to download and use to with your interactions with others to help with your learning.

The course is featured in the Udemy for Business catalogue.  A few people are instructed to take the course under duress by their organisation.  The course has recently been given 1 and 2 star ratings from a number of learners without comments for some reason.  I am not sure why this is.  I have thanked each person and asked for some feedback that will help me to improve the course and offers of help in understanding the material .  I have had no response and so I am unable to address any issues within the course. 
Interestingly, understanding the DISC preferences can explain why people leave low ratings without comments.  This behaviour is discussed within the course.

The course is being continually refined and updated to ensure it remains current and relevant. 

All PDFs are Section 508 / ADA Accessibility compliant.
All videos are high definition recorded in 1080p.
All videos have grammatically correct English captions.
Latest update – November 2021

You will learn

✓ Identify the four behavioural styles of DISC – Dominance, Influence, Steadiness and Compliance.
✓ Recognise ways of distinguishing between the behavioural styles and choose the best communication method for each.
✓ Explore behavioural styles with a focus on your style and how to work with others with different styles.
✓ Determine how the different DISC styles are likely to react to situations.
✓ Interpret how the DISC styles react under pressure and when stressed.


• You will be a member of a team made up of a range of people.
• You will be a leader or a manager responsible for a number of projects involving people.
• An interest in how interactions with other people work and how to build them more effectively.
• You will have a willingness to complete the practical activities to grow and develop your self-awareness and build your relationship skills.

This course is for

• Anyone who wants to understand themselves better through self-awareness.
• Anyone interested in finding out about behavioural styles and the best way to communicate with each style.
• Anyone who has responsibilities for influencing the way people make decisions
• Anyone wanting to understand how others behave and how to best interact with them.
Business Psychologist, Emotional Intelligence Trainer
Hi.  I’m Robin Hills. I am an emotional intelligence coach, trainer and facilitator with over 40 years’ business and commercial experience.  I provide knowledge and skills that help people understand themselves and others better.
I have the most comprehensive range of on-line courses based on emotional intelligence in business – not only on Udemy but anywhere on the internet.  I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business. 
My courses go beyond the fundamental basics of emotional intelligence covering many aspects of how it can be applied in day to day work to lead, grow and develop people in ways that build authentic relationships.
My work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities.   This provides me a practical understanding of how emotional intelligence works and can be applied in the real world, which enables me to keep up to date with relevant issues.
I’m a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology.  
My articles and papers on resilience have been published in international books and journals.
My company is Ei4Change (Emotional Intelligence 4 Change) – recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes are accredited by the Institute of Leadership and Management.
Over the last few years, I have delivered workshops at global emotional intelligence and neuroscience conferences.  These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India.
I am the author of 
– The Authority Guide to Emotional Resilience: Strategies to weather storms and manage stress in the workplace (published May 2016)
– The Authority Guide to Behaviour in Business: How to build successful and powerful relationships (published November 2017)
Both are available on Amazon.
Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.  I am here to support and guide you.
The learning process I use on Udemy is designed to work with you and the challenges you are facing today and tomorrow.  It is practice-driven, evidence-based and directly helps you to improve your capacity to change.
I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.
Browse all courses by on Coursemarks.
Platform: Udemy
Video: 1h 38m
Language: English
Next start: On Demand

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