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Oracle Service Center 2021 Implementation Essentials Exam

Practice and Prepare for Oracle 1Z0-1038-21 Exam
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Platform: Udemy
Language: English
Next start: On Demand

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Table of contents

Description

Oracle Service Center 2021 Implementation Essentials test series | Exam Number: 1Z0-1038-21
An Oracle Service Center 2021 Implementation Essentials Certified Specialist has demonstrated the knowledge required to create queues and assignments, implement automation and customization of user interfaces and business processes, set up processes between Customers and Agents, and create and manage Reports. Individuals who earn this certification configure, administer and use the Service Center.
Oracle Service Center 2021 Certified Implementation Specialist. Practice and Prepare for the Exam.
Exam Topics:
B2C Service Products and Services
•Explain B2C Service products and services
•Describe Service Level Agreements
•Create queues, assignments, and standard application menus
Service Console Core Features and Access
•Perform an initial setup and set up the Service Console
•Describe Core Business Objects
•Set Up Navigation, Permissions and User Accounts
•Explain configuration settings
•Perform export/import with Element Manager
•Use Data Lifecycle Management
B2C Service User Interface and Processes
•Describe message bases
•Implement user Interface modifications and automation (workspaces)
•Implement workflow
•Create workspaces for the Browser User Interface
Processes between Customers and Agents
•Describe agent assistance
•Describe standard text and variables
•Create message templates
•Describe mail and mailboxes
•Generate outreach and feedback
•Create business rules
•Configure chat and cobrowse
•Configure advanced routing
•Configure Guided Assistants
•Work with International Data
•Configure Products, Categories, and Dispositions
•Configure Service Level Agreements
•Audit Fields
•Create Enhanced Business Rules
Reports
•Describe B2C Service Analytics
•Customize reports
•Share reports
B2C Service Service Console Extensions
•Configure add-ins
•Format: Multiple Choice
•Duration: 90 Minutes
•Passing Score: 62%

You will learn

Requirements

This course is for

• IT professionals

How much does the Oracle Service Center 2021 Implementation Essentials Exam course cost? Is it worth it?

The course costs $14.99. And currently there is a 25% discount on the original price of the course, which was $19.99. So you save $5 if you enroll the course now.

Does the Oracle Service Center 2021 Implementation Essentials Exam course have a money back guarantee or refund policy?

YES, Oracle Service Center 2021 Implementation Essentials Exam has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Oracle Service Center 2021 Implementation Essentials Exam course, but there is a $5 discount from the original price ($19.99). So the current price is just $14.99.

Who is the instructor? Is Micky Singh a SCAM or a TRUSTED instructor?

Micky Singh has created 69 courses that got reviews which are generally positive. Micky Singh has taught 6 students and received a 5.0 average review out of reviews. Depending on the information available, Micky Singh is a TRUSTED instructor.
Software Engineer
I’m a database and cloud enthusiast. I’ve experience in creating complete cloud solutions, ETL pipelines, Infrastructure as code, managing DB, DW, and Data Lake, and implementing disaster recovery solutions. I’m a firm believer in proactive, lifelong learning. As I learn new technologies, I find fun ways to practice them.
I’m – AWS, Snaplogic, OCI, Oracle, Azure, and Alibaba Cloud Certified

9.5

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Content

Platform: Udemy
Language: English
Next start: On Demand

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