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Oracle B2B Service 2020 Implementation Essentials

1Z0-1064-20 Practice Tests: Oracle B2B Service 2020 Certified Implementation Specialist
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Created by Pass IT Easy

9.4

CourseMarks Score®

9.8

Freshness

N/A

Feedback

8.5

Content

Platform: Udemy
Price: $11.99
Language: English
Next start: On Demand

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Detailed Analysis

CourseMarks Score®

9.4 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

9.8 / 10
This course was last updated on 2/2021.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

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Content Score

8.5 / 10
Video Score: 7.5 / 10
The average video length is 12 hours 07 minutes of 598 Oracle Certification courses on Udemy.
Detail Score: 8.4 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 9.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
0 resource.
0 exercise.
2 tests.

Table of contents

Description

An Oracle Engagement Cloud ​Service 2020 Certified ​Implementation Consultant has ​the knowledge to perform ​initial setup and configure ​service request management. ​They can deploy and customize ​a Digital Customer Service ​application, configure ​Omnichannel communications ​and use tools to configure ​and customize Engagement ​Cloud.
Exam topics:
Initial Setup
•Enable Engagement Cloud features
•Describe the Engagement Cloud security model
•Use Functional Setup Manager (FSM)
Service Request (SR) Management
•Set up SR creation and handling
•Configure a Service Request Category
•Describe common SR processing activities
•Identify common SR searches
•Configure a Service Catalog
•Implement an SR assignment mapping
Entitlements
•Describe entitlement concepts (coverage, milestones)
•Manage milestones
•Set up standard coverage
•Set up default coverage
•Configure action plans
Knowledge Management (KM)
•Identify KM enablement activities (products/categories, security, features)
•Author KM articles
•Set up ‘My Knowledge’ page
Digital Customer Service (DCS)
•Describe DCS architecture components (themes, templates, pages)
•Describe DCS enablement activities (profiles, roles, authentication)
•Describe DCS components (products, contact, KM, SR creator, admin)
•Deploy an initial DCS application
•Customize a DCS application
Omnichannel Communications
•Perform Email set up a-ctivities (inbound setup, outbound setup, templates)
•Describe CTI integration architecture
•Configure CTI notifications
•Configure media toolbar
•Configure Chat
•Configure Work Routing
•Configure Agent Notifications
Productivity Features
•Set up Hotkeys
•Set up SmartText
•Enable SR Audit
Advanced Configuration, Integration and Analytics
•Identify mechanisms of Engagement Cloud customization
•Use tools used to configure and customize Engagement Cloud
•Explain Engagement Cloud integration architecture and mechanisms
•Perform file-based import and export
•Describe Analytics concepts (infolets, subject areas, queries)
•Modify an Analytics report

Requirements

You will learn

This course is for

• Implementers
• Administrators
• Customer Project Team Members

How much does the Oracle B2B Service 2020 Implementation Essentials course cost? Is it worth it?

The course costs $11.99. And currently there is a 40% discount on the original price of the course, which was $19.99. So you save $8 if you enroll the course now.
The average price is $14.7 of 598 Oracle Certification courses. So this course is 18% cheaper than the average Oracle Certification course on Udemy.

Does the Oracle B2B Service 2020 Implementation Essentials course have a money back guarantee or refund policy?

YES, Oracle B2B Service 2020 Implementation Essentials has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Oracle B2B Service 2020 Implementation Essentials course, but there is a $8 discount from the original price ($19.99). So the current price is just $11.99.

Who is the instructor? Is Pass IT Easy a SCAM or a TRUSTED instructor?

Pass IT Easy has created 33 courses that got 76 reviews which are generally positive. Pass IT Easy has taught 509 students and received a 3.8 average review out of 76 reviews. Depending on the information available, Pass IT Easy is a TRUSTED instructor.

More info about the instructor, Pass IT Easy

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9.4

CourseMarks Score®

9.8

Freshness

N/A

Feedback

8.5

Content

Platform: Udemy
Price: $11.99
Language: English
Next start: On Demand

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