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Applying Emotional Intelligence – Going Beyond the Basics

Taking your emotional intelligence skills to the next level for better performance and more impact.
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Platform: Udemy
Video: 2h 31m
Language: English
Next start: On Demand

Table of contents


Daniel Goleman’s book Emotional Intelligence – Why it can matter more than IQ became a bestseller in 1995 and has become established as a seminal book on the topic.
Over the next years, people have been saying  “I read this book and love it, but it doesn’t say HOW.  How do you grow and apply emotional intelligence?”
This course is designed to answer that question by making emotional intelligence practical and actionable.
Emotional intelligence is not a theory to know and understand, it’s a process to use – a way of engaging to be smarter with feelings. Using emotional intelligence well helps us to turn emotions into resources so we can all be and do better.

How can you build your knowledge and skills around emotional intelligence?
How can you apply and effectively use emotional intelligence in the workplace?
How important is empathy in developing for the future?

There are many introductory courses on emotional intelligence.  Many of them are very good and cover the topic well.  But what if you want to learn more than just the basics and know how to apply your knowledge?
This course goes beyond the basics of emotional intelligence.  We take a deeper dive into emotional intelligence looking at applying the various elements of emotional intelligence in the workplace in more depth.
Emotional intelligence is how you combine your thinking with your feelings in order to build good quality relationships and to make good authentic decisions. This requires good levels of empathy. 
Emotional intelligence is managing who you are in the moment to meet your emotional needs through conscious choice and is fundamental to leading a full, rich and rewarding life.
Your knowledge and skills in this area will enable you to understand that emotional intelligence is the difference that makes the difference.  Being human, you are not going to get it right all the time as you are going to have values, preferences and ways of experiencing life that lead to prejudice and bias.  Awareness of these and working with these is a part of being emotionally intelligent and using empathy well.
Your emotional intelligence is your responsibility!  How you react and respond to events is governed by your emotional intelligence.  You can work to develop your emotional intelligence, but this is not easy. 

The course covers
•Emotional Intelligence and your Inner World
•Emotional Intelligence and your Outer World
•Emotional Unintelligence – Behaviours that are NOT Emotionally Intelligent
There is a practical activity exploring the behaviours of Emotionally Unintelligent Leaders for you to complete outside of the course to find out what behavioural traps you can fall into. This involves some honesty and some reflection.  It will help to guide you on what and how you need to change to be more effective at using your emotional intelligence in the workplace.  [WARNING: this takes some effort and you may not like what you find out!]

Changing the way that you work with your emotions is not easy.  This course will give you some insights BUT developing your emotional intelligence will take you time and a lot of effort, and even then you are not going to get it right all the time!!  Emotional intelligence is about improving performance, engagement and well being in a sustainable way, so that it sticks.

By completing this course, you will be able to
•Explore how to practise and learn how to develop emotional intelligence in the workplace at a deeper level
•Discover how emotional intelligence involves the relationship between your inner world and your outer world
•Recognise the intelligence in empathy and the ways to develop empathy
•Determine more ways of working with emotions positively to improve performance
•Identify further strategies to use your thinking and your feelings to make quality decisions and build authentic relationships
The course contains narrated videos, activities and some fun material to download. 
The course material makes up part of a one week advanced emotional intelligence workshop that has been endorsed by the Institute of Leadership and Management. 
PLEASE NOTE – This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course.  Emotional intelligence cannot be developed by learning some techniques through watching a few video lectures.  The course requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I’m afraid that you won’t get the best from the course unless you are prepared to do this.
This course is being continually refined and updated to ensure it remains current and relevant.
There are THREE practical activities included within the course that are designed to help you to develop your emotional intelligence and these will help with your empathy.  These activities require you do some work outside of the course.  The emotional brain learns from doing things and through activity.  Repetition and rehearsal over weeks will embed in changes.

The course contains a series of Lightbulb Moments resource cards, which have been created to provide you with handy reminders of key points around topics covered within the course.
All PDFs are Section 508 / ADA Accessibility compliant.
All videos are High Definition recorded in 1080p.
All videos have grammatically correct English captions.
Latest update –  June 2022

You will learn

✓ Determine how to work with emotions positively to improve performance.
✓ Explore how to practise and learn how to develop emotional intelligence at a deeper level.
✓ Discover more ways of how emotional intelligence involves the relationship between your inner world and your outer world.
✓ Identify further strategies to use your thinking and your feelings to make quality decisions and build authentic relationships.


• A basic understanding of emotional intelligence.
• We all have emotions! You will need an open mind and a willingness to learn.
• Anyone with a desire to understand more about emotional intelligence beyond the basics.
• Anyone keen to understand how to develop a productive work environment and high performing teams.
• Anyone with a willingness to complete the practical activities to grow and develop their emotional intelligence skills

This course is for

• Anyone who is interested in a deeper understanding of why emotions play an important role in performance and success.
• Anyone who wants to build upon their understanding of themselves and how to work better with other people.
• Anyone with an interest in more information about the use and application of emotional intelligence with a business focus.
Business Psychologist, Emotional Intelligence Trainer
Hi.  I’m Robin Hills. I am an emotional intelligence coach, trainer and facilitator with over 40 years’ business and commercial experience.  I provide knowledge and skills that help people understand themselves and others better.
I have the most comprehensive range of on-line courses based on emotional intelligence in business – not only on Udemy but anywhere on the internet.  I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business. 
My courses go beyond the fundamental basics of emotional intelligence covering many aspects of how it can be applied in day to day work to lead, grow and develop people in ways that build authentic relationships.
My work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities.   This provides me a practical understanding of how emotional intelligence works and can be applied in the real world, which enables me to keep up to date with relevant issues.
I’m a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology.  
My articles and papers on resilience have been published in international books and journals.
My company is Ei4Change (Emotional Intelligence 4 Change) – recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes are accredited by the Institute of Leadership and Management.
Over the last few years, I have delivered workshops at global emotional intelligence and neuroscience conferences.  These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India.
I am the author of 
– The Authority Guide to Emotional Resilience: Strategies to weather storms and manage stress in the workplace (published May 2016)
– The Authority Guide to Behaviour in Business: How to build successful and powerful relationships (published November 2017)
Both are available on Amazon.
Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.  I am here to support and guide you.
The learning process I use on Udemy is designed to work with you and the challenges you are facing today and tomorrow.  It is practice-driven, evidence-based and directly helps you to improve your capacity to change.
I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.
Browse all courses by on Coursemarks.
Platform: Udemy
Video: 2h 31m
Language: English
Next start: On Demand

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