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Microsoft Dynamics CRM Administration

Thriving as a new CRM Administrator
(22 reviews)
104 students
Created by


CourseMarks Score®







Platform: Udemy
Video: 3h 27m
Language: English
Next start: On Demand

Table of contents


Microsoft Dynamics CRM is a web application that sits on top of the Microsoft Technology stack and includes a variety of other servers and roles – Active directory, SQL Server, Exchange Server, and  SharePoint Server to name a few.  CRM is a business application that embraces end user customization and can change rapidly in response to business needs.  These customization’s are deployed via a Solution file. 
This course will give you a foundation in Microsoft Dynamics 365 CRM Administration and provide you with the information you need to handle the day-to-day administrative details.  Each Solution will have its specific needs and each organization will have it’s own way of handling it.  While a CRM Administrator’s role can vary widely from one organization to the next, this course focuses on the key areas that are common to all solutions.

You will learn

✓ Customize the security model in CRM
✓ Implement the auditing capability in CRM
✓ Configure the various settings in CRM
✓ Add users and create teams
✓ Work with email and queues
✓ Create solutions to backup security roles


• Microsoft Dynamics 365
• Covers Cloud implementations
• A Test CRM environment to work with

This course is for

• Beginning to Intermediate administrators
• People who want to understand more about CRM and how it works
Microsoft Dynamics CRM Programmer
I have been a professional consultant in the computer field for over thirty years.  I was a Microsoft Certified Trainer for eight years and have specialized in Microsoft Dynamics CRM (Customer Relationship Manager) since version 1.2.  I have worked as a developer, mentor and trainer and often travel to various clients across the United States. 
One major product I designed and developed converted a Crystal Report file to a SQL Reporting Services file.  Prior to this effort, I focused on building web based systems that were both reliable and redundant.  My passion is designing solutions and then developing the hardware and software to bring them to life. 
I have developed training materials for various clients concerning their implementation(s).  Currently I am spending my time with Unity 3D and developing various training courses. 
Browse all courses by on Coursemarks.
Platform: Udemy
Video: 3h 27m
Language: English
Next start: On Demand

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