Did you know that repeat customers, on average spend 67% more than new customers?
If you need to manage clients on an ongoing basis and have a challenge around:
Coping with project change
Value based pricing
Selling on value rather than time or fixed priced projects
Ensure all staff are able to have value-based conversations
Retaining and growing clients
Having difficult conversations and giving challenging feedback
Then this course is a must for you!
It covers everything you need to know from the role of the account/client manager to how to put plans together, managing challenging clients and having difficult conversations. What to do about ‘scope creep’ and how to stop over servicing.
As well as my insight and experience, you will also get access to tools and templates to help you effectively manage clients – resulting in longer term relationships and growing revenues.
By the end of the course you will:
Confidently manage clients in all situations
Better understand your customers to ensure a great relationship
Manage changes to requirements without the need to over service
Learn how to politely but firmly push back on clients and say NO when necessary
Understand the importance of time recording, capacity management and project management tools
Present yourself in front of your peers and clients with confidence
Learn Active Listening skills
I developed this course because of demand from my clients and public courses I deliver. I wanted to be able to share my 25+ year’s of experience with a wider audience at a cost effective price.
Who is the target audience?
Anyone who has clients that they need to manage effectively
Anyone who wants tip, tricks and tools to help improve their client handling
Desire to improve their client management skills