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Maximise Profitability through Exceptional Client & Account Management Skills

Did you know that repeat customers, on average spend 67% more than new customers?
5
5/5
(2 reviews)
7 students
Created by Robert Da Costa

9.2

CourseMarks Score®

9.4

Freshness

10.0

Feedback

7.5

Content

Platform: Simpliv Learning
Price: $9.99
Video: 1h43m
Language: English
Next start: On Demand

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Detailed Analysis

CourseMarks Score®

9.2 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

9.4 / 10
This course was last updated on 08/2020.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

10.0 / 10
We analyzed factors such as the rating (5/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

7.5 / 10
Video Score: 7.5 / 10
The course includes 1h43m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
Detail Score: 9.6 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 5.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
0 resource.
0 exercise.
0 test.

Table of contents

Description

Did you know that repeat customers, on average spend 67% more than new customers?

If you need to manage clients on an ongoing basis and have a challenge around:

Over-servicing
Coping with project change
Value based pricing
Selling on value rather than time or fixed priced projects
Ensure all staff are able to have value-based conversations
Retaining and growing clients
Having difficult conversations and giving challenging feedback
Then this course is a must for you!

It covers everything you need to know from the role of the account/client manager to how to put plans together, managing challenging clients and having difficult conversations. What to do about ‘scope creep’ and how to stop over servicing.

As well as my insight and experience, you will also get access to tools and templates to help you effectively manage clients – resulting in longer term relationships and growing revenues.

By the end of the course you will:

Confidently manage clients in all situations
Better understand your customers to ensure a great relationship
Manage changes to requirements without the need to over service
Learn how to politely but firmly push back on clients and say NO when necessary
Understand the importance of time recording, capacity management and project management tools
Present yourself in front of your peers and clients with confidence
Learn Active Listening skills
I developed this course because of demand from my clients and public courses I deliver. I wanted to be able to share my 25+ year’s of experience with a wider audience at a cost effective price.

Who is the target audience?

Anyone who has clients that they need to manage effectively
Anyone who wants tip, tricks and tools to help improve their client handling
Basic knowledge
Desire to improve their client management skills

Requirements

• Desire to improve their client management skills

You will learn

What you will learn
✓ Confidently manage clients in all situations
✓ Better understand your customers to ensure a great relationship
✓ Stop over servicing
✓ Learn how to say no to a client
✓ Handle project change
✓ Give difficult feedback
✓ Learn the best tools and techniques for time management and capacity planning
✓ Create project plans
✓ Present with confidence

This course is for

• Anyone who has clients that they need to manage effectively
• Anyone who wants tip, tricks and tools to help improve their client handling

How much does the Maximise Profitability through Exceptional Client & Account Management Skills course cost? Is it worth it?

The course costs $9.99. And currently there is a 80% discount on the original price of the course, which was $49.99. So you save $40 if you enroll the course now.

Does the Maximise Profitability through Exceptional Client & Account Management Skills course have a money back guarantee or refund policy?

YES, Maximise Profitability through Exceptional Client & Account Management Skills has a 20-day money back guarantee. The 20-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Maximise Profitability through Exceptional Client & Account Management Skills course, but there is a $40 discount from the original price ($49.99). So the current price is just $9.99.

Who is the instructor? Is Robert Da Costa a SCAM or a TRUSTED instructor?

Robert Da Costa has created 1 courses that got 2 reviews which are generally positive. Robert Da Costa has taught 7 students and received a 5 average review out of 2 reviews. Depending on the information available, Robert Da Costa is a TRUSTED instructor.

More info about the instructor, Robert Da Costa

Rob has 25+ years of commercial business experience from working in blue chip companies to starting, growing and selling his own successful PR, Marketing and Design agency.



In 1991 he started his own marketing agency and over the next 11 years built an award winning business with 25 staff and revenues in excess of £1.5m. He sold the business in 2002 and then retrained to become a coach and mentor. Since forming Da Costa Coaching in 2007 he has been helping owner-managed businesses to start and grow their business in a profitable and sustainable way.



His coaching style is business and results focused, empathetic yet challenging. He is totally passionate about facilitating clients to get the fast positive results and is excited to launch a series of online coaching workshops. Having spent 10 years helping 100s of businesses, he now wants to share his knowledge and experience with a wider audience via his online business course

9.2

CourseMarks Score®

9.4

Freshness

10.0

Feedback

7.5

Content

Platform: Simpliv Learning
Price: $9.99
Video: 1h43m
Language: English
Next start: On Demand

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