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ManageEngine Servicedesk plus (ITSM)

Complete IT Service Management Course
4.6
4.6/5
(16 reviews)
143 students
Created by

9.0

CourseMarks Score®

10.0

Freshness

8.9

Feedback

7.4

Content

Platform: Udemy
Video: 1h 8m
Language: English
Next start: On Demand

Top IT Service Management courses:

Detailed Analysis

CourseMarks Score®

9.0 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

10.0 / 10
This course was last updated on 5/2022.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

8.9 / 10
We analyzed factors such as the rating (4.6/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

7.4 / 10
Video Score: 7.7 / 10
The course includes 1h 8m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
Detail Score: 9.0 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 5.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
0 resource.
0 exercise.
0 test.

Table of contents

Description

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
Incident Management : Manage the complete life cycle of incidents with powerful SLAs, built-in automations, and customizable workflows.
Asset & CMDB Management : Discover and maintain an accurate inventory of all IT assets in one place. Draw CI relationship maps using a simplified drag and drop interface to have a bird’s eye view of your IT infrastructure
Service Catalog : Showcase the range of IT services offered, configure category-specific workflows, set up approval processes, and determine service level agreements to provide outstanding service to your end users.
Problem Management : Analyze the root cause of incidents and provide temporary workarounds or permanent fixes to reduce recurring incidents.
Change Management : Configure separate workflows for different types of changes and implement them with zero impact and risk. Customize your change management process by defining change parameters such as change types, roles, stages, and templates.
Project Management : Manage IT projects better by breaking them down into milestones and tasks. Track resource utilization using color coded Gantt charts.

You will learn

✓ Incident Management
✓ Asset Management
✓ Software Management
✓ Problem Management
✓ Change Management
✓ Project Management
✓ Service catalog
✓ CMDB (Configuration Management Data Base)
✓ ITSM solution with ITIL

Requirements

• No required skills

This course is for

• IT helpdesk Managers
• Senior IT helpdesk
• IT Managers
• IT consultant

How much does the ManageEngine Servicedesk plus (ITSM) course cost? Is it worth it?

The course costs $14.99. And currently there is a 63% discount on the original price of the course, which was $23. So you save $8 if you enroll the course now.

Does the ManageEngine Servicedesk plus (ITSM) course have a money back guarantee or refund policy?

YES, ManageEngine Servicedesk plus (ITSM) has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the ManageEngine Servicedesk plus (ITSM) course, but there is a $8 discount from the original price ($23). So the current price is just $14.99.

Who is the instructor? Is Mahmoud Elnady a SCAM or a TRUSTED instructor?

Mahmoud Elnady has created 1 courses that got 16 reviews which are generally positive. Mahmoud Elnady has taught 143 students and received a 4.6 average review out of 16 reviews. Depending on the information available, Mahmoud Elnady is a TRUSTED instructor.
Senior Pre-Sales Consultant
This is Mahmoud Elnady Senior Pre-Sales Consultant have +7 years experience in IT Management Software like IT Service Management Solutions , Network Monitoring Solutions , End Point Management Solutions , AD Management Solutions , SIEM Solutions , and Excellent knowledge with most vendors in this field like ManageEngine , Solarwind , Service Now , Zendesk , freshdesk , and my vision is deliver good knowledge for this applications to the IT Members to can make the IT Management easy for use with simple tools . 

9.0

CourseMarks Score®

10.0

Freshness

8.9

Feedback

7.4

Content

Platform: Udemy
Video: 1h 8m
Language: English
Next start: On Demand

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