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Learn Desk | Comprehensive Course

Name: Learn Desk | Comprehensive Course
Rating: 8.3 (2 reviews)

Newbie to Customer Service Master

4.5

☆☆☆☆☆ 4.5/5

(2 reviews)

11 students

Created by

Teamwork Training Zone

8.3

CourseMarks Score®

7.7

Freshness

9.1

Feedback

7.5

Content

Detailed Analysis »

Platform: Udemy

Price: check current price

Video: 2h 52m

Language: English

Next start: On Demand

Top Customer Service courses:

Detailed Analysis

CourseMarks Score®

8.3 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

7.7 / 10

This course was last updated on 6/2020.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

9.1 / 10

We analyzed factors such as the rating (4.5/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

7.5 / 10

Video Score: 8.0 / 10

The course includes 2h 52m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.

The average video length is 1 hours 40 minutes of 142 Customer Service courses on Udemy.

Detail Score: 8.9 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 5.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.

0 resource.

0 exercise.

0 test.

Description

What you'll learn

Requirements

Who this course is for

FAQ

Price

Refund policy

Scholarships

Instructor

Recommended courses

Description

Learn to master the skills of interpreting team and client reports while creating greater levels of trust with clients through personalising responses. You will complete this courses as a true Client Services Master!
This course imparts technical skills as well as practical advice for using the features of Desk, and bringing your agents onboard, allowing you to be in full control of your desk environment.
You will be able to proceed beyond simply closing out tickets, to being able to identify areas for improvement, create tasks from your tickets, and ensuring that all of your agents understand what is expected of them in Desk

You will learn

✓ Navigate and customise your Desk environment with ease
✓ Manage agents and their permissions
✓ Create public and private canned responses.
✓ Make use of triggers to streamline your workflow
✓ Handle tickets quickly and efficiently
✓ Create a Help Docs sites for your clients and team
✓ Understand and utilise the Customer Portal

Requirements

• Teamwork account with Desk Access

This course is for

• Desk account admins and users
• Users with little / no experience using ticketing software

How much does the Learn Desk | Comprehensive Course course cost? Is it worth it?

The course costs $14.99. And currently there is a 40% discount on the original price of the course, which was $19.99. So you save $5 if you enroll the course now.

The average price is $16.2 of 142 Customer Service courses. So this course is 7% cheaper than the average Customer Service course on Udemy.

Does the Learn Desk | Comprehensive Course course have a money back guarantee or refund policy?

YES, Learn Desk | Comprehensive Course has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Learn Desk | Comprehensive Course course, but there is a $5 discount from the original price ($19.99). So the current price is just $14.99.

Who is the instructor? Is Teamwork Training Zone a SCAM or a TRUSTED instructor?

Teamwork Training Zone has created 6 courses that got 43 reviews which are generally positive. Teamwork Training Zone has taught 1,684 students and received a 4.6 average review out of 43 reviews. Depending on the information available, Teamwork Training Zone is a TRUSTED instructor.

More info about the instructor,

Teamwork Training Zone

Teamwork Training from Certified Teamwork Partners

We love all things Teamwork! We create solutions to enhance the Teamwork product suite and provide a full range of training to ensure you get the most from one of the best platforms in the industry!

With over 20 years of experience in industry and online learning, we bring software to life and have a track record of success in giving companies a competitive edge through user education.

Browse all courses by Teamwork Training Zone on Coursemarks.

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