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Learn Desk | Comprehensive Course

Newbie to Customer Service Master
4.5
4.5/5
(2 reviews)
11 students
Created by

8.3

CourseMarks Score®

7.7

Freshness

9.1

Feedback

7.5

Content

Platform: Udemy
Video: 2h 52m
Language: English
Next start: On Demand

Table of contents

Description

Learn to master the skills of interpreting team and client reports while creating greater levels of trust with clients through personalising responses. You will complete this courses as a true Client Services Master!
This course imparts technical skills as well as practical advice for using the features of Desk, and bringing your agents onboard, allowing you to be in full control of your desk environment.
You will be able to proceed beyond simply closing out tickets, to being able to identify areas for improvement, create tasks from your tickets, and ensuring that all of your agents understand what is expected of them in Desk

You will learn

✓ Navigate and customise your Desk environment with ease
✓ Manage agents and their permissions
✓ Create public and private canned responses.
✓ Make use of triggers to streamline your workflow
✓ Handle tickets quickly and efficiently
✓ Create a Help Docs sites for your clients and team
✓ Understand and utilise the Customer Portal

Requirements

• Teamwork account with Desk Access

This course is for

• Desk account admins and users
• Users with little / no experience using ticketing software
Teamwork Training from Certified Teamwork Partners
We love all things Teamwork! We create solutions to enhance the Teamwork product suite and provide a full range of training to ensure you get the most from one of the best platforms in the industry!

With over 20 years of experience in industry and online learning, we bring  software to life and have a track record of success in giving companies a competitive edge through user education.
Browse all courses by on Coursemarks.
Platform: Udemy
Video: 2h 52m
Language: English
Next start: On Demand

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