Accounts Receivable Functions – Posting and processing of customer payments and adjustments ensuring adherence to department policies and procedures
•Perform data entry into the accounts receivable database ensuring payments are allocated to SAP accurately and timely
•Research payments that do not include posting instructions or present discrepancies from ledger receivables; when necessary contact customers and the appropriate supervisor to resolve
•Credit Card Charges: VISA, MasterCard, Diners Club & AMEX (Automatically Monthly & once off), maintain both once off payment spread sheet and automatic monthly payment spread sheet.
•Response to clients and internal departments’ requests both locally and internationally through email or call
•Perform write off, write back and refund ensure appropriate approvals obtained
•Determine and route for actioning any disputed amounts or customer provided reasons for payment discrepancies
•Coordinate with co-workers to ensure a proper backup in place to support entire Notified cash application and ensure deadlines are met
Daily and Monthly Procedures – Ensure payments and adjustments have been posted accurately and timely in accordance with company policies and procedures.
•Ensure all customer receipts are actioned and accounted for on a daily basis
•Ensure unresolved discrepancies, unidentified payments and unapplied receipts are logged, accounted for and remediated in a timely fashion
•Duties and assistance with month-end close as directed by management
•Duties and assistance with annual audit and regulatory procedures as directed by management
•As necessary participate in accounts receivable projects
Record Keeping and Reporting – Preparation and retention of accounts receivable supporting documents, daily and monthly reconciliations, management reports, and reporting for internal and external customers and authorities.
•Ensure documentation and support for data entry items is maintained according to departmental procedures and assist with departmental filing
•Prepare daily and monthly reconciliations of receipts and posting ensuring accuracy and consistency between ledgers and financials
•Prepare or assist in preparation of management reports as defined and directed by management
•Prepare supporting documents and reports for external parties such as auditors and regulators as directed by management
•Ensure payment processing records, supporting documents and reports are retained in a professional, confidential and secure manner ensuring adherence to Company policies and procedures for data retention
Communication – Professionally and courteously communicate verbally and in writing with internal and external customers as required to perform duties, investigate and resolve issues and handle questions.
•Provide a professional level of internal and external customer service through written and verbal communication that exceeds customer expectations
•Escalate to management issues and concerns that have a significant customer impact
•Consider and propose to management ideas and processes to continually improve level of service being provided
•Provide internal and external customer support by answering questions or providing direction
•Provide assistance and guidance to co-workers on best approaches, practices, and lessons learned to ensure most efficient and effective accounts receivable experience
•Provide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional manner
Team Interfaces/Customer Service – Establish and maintain a professional relationship with internal/external customers, team members and department contacts
•Cooperate with team members to meet goals or complete tasks
•Provide quality customer service that exceeds customer expectations and improves level of service being provided
•Treat all internal/external customers, team members and department contacts with dignity/respect
•Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided