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ITSM Bootcamp for ITIL 4 , IT Service Management & ISO 20000

Understand the ITSM Practices and apply the concepts to exams like ITIL 4 Foundation, ISO 20000, Project Management, etc
(78 reviews)
347 students
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Platform: Udemy
Video: 3h 3m
Language: English
Next start: On Demand

Table of contents


This IT Service Management Masterclass Course is an overview guide so you can learn why IT Service Management creates benefits across your organization. IT Service Management focuses on customer needs and IT services for customers rather than on IT systems.
The main idea behind ITSM is the delivery of IT as a service. This goes beyond traditional IT support. Instead, ITSM is more inclusive. It describes the processes and tools IT teams use to manage IT services, end to end, and covers all information technologies within an organization.
In this course we will understand how ITSM aligns an IT team’s goals with the broader objectives of the business, and that their actions support the overall mission.
Now, I know this topic may sound a bit monotonous but you know what? According to the ZipRecruiter, as of July 2021, the average salary of an IT service manager is around US$80,000 a year! Isn’t it fabulous?
Why learning IT Service Management is very important?
•Improve your image and credibility
•Become more productive
•Increased customer satisfaction
•Benchmark and improve
•Fully integrated processes
•Reduce the cost of IT
Businesses need to keep pace with the rapidly changing technology to add value to their business and provide enhanced client-end experience. From streamlining the IT processes to identifying the problems in the existing system to managing the availability of resources and improving the client service, companies require advanced IT solutions that can enable them to increase their work output and attain their goals.
•This course is created for educational purposes only. Examples used in the lectures are only for the understanding purpose.
•No other organization is associated with this course or a certification exam. Do not confuse this course with an official training of any certification/exam.
•You will receive a Course Completion Certification from Udemy.
•The main objective behind this course is to explain the IT Service Management concepts.
•Please enroll in this course only if you agree with the above points.

You will learn

✓ This course will help you to master the fundamentals of IT Service Management like Service Level Agreements, IT Governance, Risk Management, Value, Principles
✓ Key IT service management concepts and how they can help an organization to adopt and adapt service management
✓ The purpose and components of the service value system
✓ Master more than 15 IT Service Management Practices that will help you in clearing various ITSM Exams


• Familiarity with IT terminology
• Be able to understand English

This course is for

• Those who want to understand the IT Service Management
• Professionals looking to clear concepts related to IT Governance
• Anyone who is interested in IT Service Management Practices
Information Security Trainings and Consultancy
All our trainings is the hands-on that we provide, our focus is on real-life practical knowledge along with tool-based powerpoint presentations. All our trainings are conducted by highly experienced instructors who have the cutting edge knowledge of Information Security along with
– ISO 27001 Lead Audit
– Information Technology Infrastructure Library (ITIL 4 Foundation)
– Internal Audit Procedures
– Project Management, Agile and Scrum Methodologies
– Agile Methodology
– Cryptography, Public Key Infrastructure (PKI), Digital Certificates, Identity Access Management (IAM)
– NIST Risk Management Framework SP 800.
Our trainers are subject matter experts and possess practical knowledge of security issues faced by different organizations.We lay maximum emphasis on practical hands-on training, and believe that only by actually practicing the precepts can they be learnt best.
Our mission is to feature worth for our students by serving to them succeed the required level of quality in their careers and thereby alter them to induce into their dream profession. we tend to guarantee our work has lasting edges by developing an in depth bond with our students and being deeply committed to their success.
Our goal is to provide quality security knowledge to 1 million students till 2025!
Platform: Udemy
Video: 3h 3m
Language: English
Next start: On Demand

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