ITIL V4 course provides IT managers, practitioners, support staff and who are interfacing with the organization’s digital and information systems functions to enables successful management of modern IT-enabled services with a practical understanding of the key concepts, common language, principles and practices. It also prepares for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2020 guidelines.
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ITIL 4 Foundation Course
The course is based on the ITIL 4 best practice service value system featured in the latest 2020 guidelines.
Created by Handson
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This course contains:
Table of contents
You will learn
✓ Benefits of ITIL
✓ Key Difference b/w ITIL V3 & V4
✓ Key Concepts
✓ Four dimensions
✓ Service Value System
✓ Guiding Principles
✓ Service Value Chain
✓ Practice Questions and Answers
This course is for
• IT service management professionals willing to update their skills
• Mid-level & senior-level IT professionals