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Introduction to Service Management with ITIL 4

Learn about service management, four dimensions, guiding principles, service value system, and the ITIL 4 practices
4.5
4.5/5
(12,758 reviews)
42,653 students
Created by

9.1

CourseMarks Score®

9.6

Freshness

9.8

Feedback

7.4

Content

Platform: Udemy
Price: $19.99
Video: 1h 46m
Language: English
Next start: On Demand

Top IT Service Management courses:

Detailed Analysis

CourseMarks Score®

9.1 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

9.6 / 10
This course was last updated on 2/2021.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

9.8 / 10
We analyzed factors such as the rating (4.5/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

7.4 / 10
Video Score: 7.8 / 10
The course includes 1h 46m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
The average video length is 1 hours 06 minutes of 21 IT Service Management courses on Udemy.
Detail Score: 8.8 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 5.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
0 resource.
0 exercise.
0 tests or quizzes.

Table of contents

Description

The Information Technology Infrastructure Library (ITIL®) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
This course provides an introduction to service management and the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.
Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and the ITIL 4 framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.

Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.
The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

You will learn

✓ Describing the ITIL framework
✓ Understanding real-world examples
✓ Applying ITIL 4 to your organization
✓ Discuss ITIL 4 concepts with confidence

Requirements

• No prerequisites (we will teach you everything you need to know)A desire to learn

This course is for

• Students who require a basic understanding of the ITIL framework
• Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
• IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement
• Anyone who has an interest in the ITIL framework

How much does the Introduction to Service Management with ITIL 4 course cost? Is it worth it?

The course costs $19.99. And currently there is a 60% discount on the original price of the course, which was $49.99. So you save $30 if you enroll the course now.
The average price is $12.3 of 21 IT Service Management courses. So this course is 14% more expensive than the average IT Service Management course on Udemy.

Does the Introduction to Service Management with ITIL 4 course have a money back guarantee or refund policy?

YES, Introduction to Service Management with ITIL 4 has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Introduction to Service Management with ITIL 4 course, but there is a $30 discount from the original price ($49.99). So the current price is just $19.99.

Who is the instructor? Is Jason Dion • 200,000+ Students Worldwide a SCAM or a TRUSTED instructor?

Jason Dion • 200,000+ Students Worldwide has created 28 courses that got 114,754 reviews which are generally positive. Jason Dion • 200,000+ Students Worldwide has taught 373,628 students and received a 4.6 average review out of 114,754 reviews. Depending on the information available, Jason Dion • 200,000+ Students Worldwide is a TRUSTED instructor.
CISSP, CEH, Pentest+, CySA+, Sec+, Net+, A+, PRINCE2, ITIL
Jason Dion, CISSP No. 349867, is a former college professor and the lead instructor at Dion Training Solutions. He has multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With networking experience dating back to 1992, Jason has been a network engineer, Deputy Director of a Network Operations Center, and an Information Systems Officer for large organizations around the globe. 

He holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance, a Master’s of Arts and Religion in Pastoral Counseling, and a Bachelor’s of Science in Human Resources Management. He lives in Puerto Rico with his wife and two children.

9.1

CourseMarks Score®

9.6

Freshness

9.8

Feedback

7.4

Content

Platform: Udemy
Price: $19.99
Video: 1h 46m
Language: English
Next start: On Demand

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