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Help Desk – Manager

A help desk course about managing, hiring and building a team in a help desk environment.
4.3
4.3/5
(79 reviews)
323 students
Created by

6.2

CourseMarks Score®

1.6

Freshness

9.1

Feedback

7.3

Content

Platform: Udemy
Video: 2h 18m
Language: English
Next start: On Demand

Top Technical Support courses:

Detailed Analysis

CourseMarks Score®

6.2 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

1.6 / 10
This course was last updated on 3/2015.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

9.1 / 10
We analyzed factors such as the rating (4.3/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

7.3 / 10
Video Score: 7.9 / 10
The course includes 2h 18m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
The average video length is 2 hours 14 minutes of 26 Technical Support courses on Udemy.
Detail Score: 8.4 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 5.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
0 resource.
0 exercise.
0 test.

Table of contents

Description

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.
This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.

You will learn

✓ Understand and learn in hiring new staff
✓ Learn top grading
✓ Understand and learn on building and managing an effective team
✓ Know the principles of IT service management

Requirements

• Basic understanding of the business industry
• Basic foundation of the help desk industry
• Knowledge of the English language

This course is for

• Anyone looking to gain an understanding of help desk manager and its practical application in the business environment.
• New managers or experienced managers who are responsible for managing a help desk team and want to be effective and efficient leaders, while improving their own personal development.

How much does the Help Desk - Manager course cost? Is it worth it?

The course costs $14.99. And currently there is a 70% discount on the original price of the course, which was $49.99. So you save $35 if you enroll the course now.
The average price is $12.7 of 26 Technical Support courses on Udemy.

Does the Help Desk - Manager course have a money back guarantee or refund policy?

YES, Help Desk – Manager has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Help Desk - Manager course, but there is a $35 discount from the original price ($49.99). So the current price is just $14.99.

Who is the instructor? Is The Art Of Service a SCAM or a TRUSTED instructor?

The Art Of Service has created 48 courses that got 3,801 reviews which are generally positive. The Art Of Service has taught 16,556 students and received a 3.7 average review out of 3,801 reviews. Depending on the information available, The Art Of Service is a TRUSTED instructor.
Quality education for Career Driven IT Professionals
What drives us? In one word? YOU You are front, center and behind every decision we make in our business. You are starting out in the IT industry You are serious about your career You need certifications on your resume to get that first interview For you we created the Foundation level courses as well as the Core Series for IT You are an IT Professional with a proven career You need to stay in touch with changes in the industry You need to continue to show your value to the business to ensure your job is secure You want to find out what else would make your IT career more solid For you we created the Specialist and Intermediate level courses as well as the Core Series for IT You are implementing Processes and methodologies in your company You are managing a team of people and need to look good You started your own business and are looking for template documents to ‘hit the ground running’ You need to present on a subject at the next team meeting and are not quite sure where to start For you we created the Toolkits as well as the Core Series for IT Our motto: Every Career driven IT Professional needs to be able to afford quality IT educational materials to stay relevant in their job, irrespective of current position, budget or geographical location. We do most of the work behind the scenes so that you can focus on your professional education and your career within the IT industry. We see it as our job to ensure we give you the most up to date information you need to succeed in achieving that goal at a price-point that is makes it accessible to most professionals. Show moreShow less

6.2

CourseMarks Score®

1.6

Freshness

9.1

Feedback

7.3

Content

Platform: Udemy
Video: 2h 18m
Language: English
Next start: On Demand

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