Problem-solving [Part 2] of semi-truck dispatching.
Part 1 and Part 3 are available as separate courses and are suggested for full successful training.
In Part 2 the student will learn what to do if the driver has damage/shortage/over shipped product or rejected freight. As well as what to do if there is a typical problem at pickup and/or delivery: the driver is sent to another warehouse, the load has a different weight, different length of LTL, rejected trailer, lost BOL. You will discover what is the difference between TONU and Layover, how to request detention, and what to do if there is a lumper fee at the receiver. By completing Part 2 of the course, you will be able to solve all possible issues at pick-ups, deliveries, in transit, as well as manage detention and lumper requests.
BONUS: Part 2 of the course has a free lecture on working hours (market activity time frame and after-hour) and specifics of a dispatcher position.
I strongly recommend you complete Part 1 to learn the basics of the transportation industry from the dispatcher’s point of view. It will help to comprehend Part 2 and Part 3 more.
Part 3 includes advanced topics and a list of phrases you can use to cancel the load. It is a final part of the semi-truck dispatch training that has four bonus work-related lectures.