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Dealing with Conflict at Work: Real World Strategies & Tools

And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.
/5
2 students
Created by Mike Clayton

8.4

CourseMarks Score®

8.7

Freshness

N/A

Feedback

7.7

Content

Platform: Simpliv Learning
Price: $9.99
Video: 1h26m
Language: English
Next start: On Demand

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Detailed Analysis

CourseMarks Score®

8.4 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

8.7 / 10
This course was last updated on 04/2020.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

We analyzed factors such as the rating and the ratio between the number of reviews and the number of students, which is a great signal of student commitment. If a course does not yet have a rating, we exclude Feedback Score from the overall CourseMarks Score.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

7.7 / 10
Video Score: 7.5 / 10
The course includes 1h26m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
The average video length is 12 hours 55 minutes of 198 Career Coaching courses on Simpliv Learning.
Detail Score: 10.0 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 5.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
0 resource.
0 exercise.
0 test.

Table of contents

Description

Conflict is an inevitable part of working life. And it’s not always bad.

But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.

And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.

So you need the tools to deal with conflict at work.

And this course will give you them.

More than that, you’ll learn how and why conflict arises, and how to minimize it before it takes hold.

Here are the main topics you’ll cover:

The sources of conflict
How to listen
The effect of personalities on conflict
The ways people resist imposed ideas
The signs and stages of conflict escalation
The steps for de-escalating conflict
Strategies for resolving conflict
Five ways to handle conflict
How to recover a broken (workplace) relationship
Ongoing Project: Your Conflict Log

During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions.

Prior Experience

The only prior experience you need is daily life. If you’ve been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won’t need this course.

However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles.

Your Tutor

Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.

Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years’ experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small.

We have you covered

However, it’s not all been plain sailing. Three times in 25 years, Mike has had to use his own ‘Breakdown Routine’ to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success.

So, you see, we have you covered. This course will give you the tools to:

Prevent conflict
Reduce and reverse its escalation
Handle full blown conflict
and… recover from the effects of a conflict-induced relationship breakdown
And What if you have questions?

I will be on hand to answer your questions if you get stuck, puzzled, or just want to know more. As a professional trainer, this is what I do, and I promise to respond within 24 hours of your question arriving with me from Simpliv.

Enroll Now

Enroll for this course now, so you can start to regain control of your life straight away.

Who is the target audience?

Managers and supervisors at all levels
Basic knowledge
No pre-requisites. If you’re in the world of work, or soon to enter it, you’re ready for this course

Requirements

• No pre-requisites. If you’re in the world of work, or soon to enter it, you’re ready for this course

You will learn

What you will learn
✓ Recognize the signs of conflict early, so you have a chance to stop it
✓ Reduce the incidence of conflict, by listening well
✓ Understand how conflict escalates, so you can stay calm and stop the escalation
✓ De-escalate conflict, so you bring your relationship back to normal
✓ Resolve conflict, using a variety of strategies and tactics
✓ Develop your resistance to being drawn into conflict

This course is for

• Managers and supervisors at all levels

How much does the Dealing with Conflict at Work: Real World Strategies & Tools course cost? Is it worth it?

The course costs $9.99. And currently there is a 80% discount on the original price of the course, which was $49.99. So you save $40 if you enroll the course now.
The average price is $19.7 of 198 Career Coaching courses. So this course is -49% more expensive than the average Career Coaching course on Simpliv Learning.

Does the Dealing with Conflict at Work: Real World Strategies & Tools course have a money back guarantee or refund policy?

YES, Dealing with Conflict at Work: Real World Strategies & Tools has a 20-day money back guarantee. The 20-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Dealing with Conflict at Work: Real World Strategies & Tools course, but there is a $40 discount from the original price ($49.99). So the current price is just $9.99.

Who is the instructor? Is Mike Clayton a SCAM or a TRUSTED instructor?

Mike Clayton has created 14 courses that got 32 reviews which are generally positive. Mike Clayton has taught 268 students and received a 5 average review out of 32 reviews. Depending on the information available, Mike Clayton is a TRUSTED instructor.

More info about the instructor, Mike Clayton

Dr Mike Clayton is a business trainer, author and speaker. Since 2002, he has been helping professionals, managers and leaders to excel in their roles with management, leadership, and personal effectiveness training.

Mike has written over a dozen books for major publishers like Wiley, Macmillan and Pearson, including: Powerhouse, How to Manage a Great Project, How to Speak so People Listen, Brilliant Time Management, and The Influence Agenda.

Mike’s professional background is 12 years as a project management professional with the London office of international management consultancy Deloitte. Prior to that, Mike had an academic career in Physics, working at the world renowned Schuster Laboratory of The University of Manchester.

8.4

CourseMarks Score®

8.7

Freshness

N/A

Feedback

7.7

Content

Platform: Simpliv Learning
Price: $9.99
Video: 1h26m
Language: English
Next start: On Demand

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