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Customer Service Training: Dealing with Difficult Customers

Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills
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Content

Platform: Udemy
Video: 49m
Language: English
Next start: On Demand

Table of contents

Description

Customer service is a necessary soft skill for anyone that has interactions with customers often. And knowing how to deal with difficult customers should be part of any customer service training, as this is a skill that can turn angry customers into brand ambassadors.
This course will show you the ECA Method for conflict management with difficult customers:

•E = Empathy: Show sympathy and empathy to your customers.
•C = Take Control: To achieve conflict resolution in customer service, you must take control of the situation.
•A= Advocacy: Where we focus on turning upset customers into brand advocates.

Whether you are in customer relationship management, sales, business development, logistics, customer support, customer experience… this list could go on and on forever; the point is: if you deal with customers often, then you must be ready for conflict resolution with upset customers

You will learn

✓ How to deal with difficult customers.
✓ Conflict management skills for customer service.
✓ You will learn the ECA method, which will give you the soft skills and the strategy that you need to manage demanding customers
✓ You will discover customer relationship management skills that will allow you to diffuse difficult situations with angry customers.
✓ You will be able to implement this in your company and replicate it for your customer service training sessions.

Requirements

• To be open-minded/
• To not be a hater or a troll. In this course, we talk about how to calm you and bring you peace, so that you don’t make our days worse… I wouldn’t want for you to discover how we do it ;)
• Eagerness to improve your customer relationship management skills.

This course is for

• Customer service managers.
• Customer service representatives.
• Sales professionals.
• Customer relationship managers.
• Customer support professionals.
Helping businesses generate quality leads and sales
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51,000+ PEOPLE ENROLLED IN MY COURSES… THERE MUST BE A REASON FOR THAT!
Since 2008 I have owned several professional training companies with clients like Yahoo, Sony, Mitsubishi, Avon, Luxury Collection Hotels, to mention a few of the 2,000 companies that we have worked with. As an online instructor, more than 46,000 professionals from all over the world have enrolled on my courses.
I am also a lawyer, with a Master’s Degree in Financial and Stock Markets. I started my first business at 21 years old, and since then I have built a strong background in lead generation, sales and management, where I focused most of my time.  Having sold different products/services all over the world, including EMEA, LATAM, North America, Asia, Australia…
Now, above all, I am a family man, father of two amazing kids and happily married. And I have lived in Spain, Ecuador, United Kingdom, United States, Belgium. Right now I live in Sacramento, California.
Enroll in any of my courses and you will find precisely what you can find in the description.
I am looking forward to knowing you.
JOIN OUR AWESOME COMMUNITY NOW

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51.000 PROFESIONALES INSCRITOS EN MIS CURSOS… ¡ESO SOLO ES POSIBLE CON CURSOS DE CALIDAD!
Desde el 2008 he tenido varias empresas de formación de profesionales con clientes como  Sony, Yahoo, Mitsubishi, Avon, Luxury Collection Hotels y otras 2.000 empresas más.
Como instructor online, más de 46.000 profesionales de casi 150 países se han inscrito en mis cursos.
Además soy una persona extremadamente feliz. Emprendedor en serie y vendedor/comercial de nacimiento. Licenciado en Derecho y Máster en Mercados Financieros y Bolsa. 
Soy un hombre enamorado de la vida y de mi familia, felizmente casado, padre de dos preciosidades que posiblemente sean el próximo paso en la evolución de la humanidad. Soy un buen amigo y me gusta hacer nuevos amigos. no me queda otra opción, ya que hasta los 18 años estudié en 9 colegios, en 6 ciudades diferentes y la universidad la hice en otra ciudad.
-Blogger
-Conferenciante / Speaker / Ponente en: Ventas – LinkedIn Lead Generation – Marca Personal
-Autor de Sales Master Checklist (SMC).
-Cofundador de Ruta 67 una plataforma online de aprendizaje de idiomas jugando.
Amante de la venta y la actividad comercial, de aprender, leer, ver todo lo que pueda sobre desarrollo personal y negocios.
Soy un soñador, un inconformista y una persona realmente feliz.
He vivido o pasado largas temporadas en Guayaquil y Quito (Ecuador), Madrid y Valencia (España), California, Nueva York, Florida (EEUU) y Hertfordshire (Inglaterra), Bruselas (Bélgica)
He creado varias empresas; he intentado alcanzar el éxito profesional con varios negocios y fallado en varios de ellos y aprendido de esos fallos. Conozco lo que es haber quebrado y no saber cómo pagar los sueldos de mis trabajadores el próximo mes, o incluso el alquiler de mi casa y devanarme los sesos hasta encontrar una solución. También conozco el lado opuesto y no hace falta que te diga que ES MUCHO MEJOR
Ahora hago lo que me apasiona: ayudar a empresas y personas a conseguir sus metas y objetivos.
Mis especialidades en el área de formación son Ventas, Marca Personal y LinkedIn Marketing, LinkedIn para empresas, LinkedIn para encontrar trabajo y muchas otras versiones de esta red.
Browse all courses by on Coursemarks.
Platform: Udemy
Video: 49m
Language: English
Next start: On Demand

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