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Customer Service: Soft Skills Fundamentals

How to keep your head when everyone else is losing theirs
4.6
4.6/5
(12,640 reviews)
33,817 students
Created by

8.2

CourseMarks Score®

5.6

Freshness

10.0

Feedback

8.5

Content

Platform: Udemy
Video: 40m
Language: English
Next start: On Demand

Top Customer Service courses:

Detailed Analysis

CourseMarks Score®

8.2 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

5.6 / 10
This course was last updated on 12/2017.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

10.0 / 10
We analyzed factors such as the rating (4.6/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

8.5 / 10
Video Score: 7.6 / 10
The course includes 40m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
The average video length is 1 hours 39 minutes of 113 Customer Service courses on Udemy.
Detail Score: 8.3 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 9.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

4 articles.
0 resource.
0 exercise.
0 tests or quizzes.

Table of contents

Description

Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This course will help you develop the soft skills you need to thrive when facing clients day after day.

You will learn

✓ How to take care of yourself while taking care of others
✓ How to really listen to customers, not just hear their problems
✓ How to be personable even when you’re not there in person

Requirements

• Nope. You just need a desire to deliver top-notch customer service.

This course is for

• People starting out in a customer service career will benefit from this course.
• First time customer service reps should take this course to prepare themselves for their new job.

How much does the Customer Service: Soft Skills Fundamentals course cost? Is it worth it?

The course costs $15.99. And currently there is a 20% discount on the original price of the course, which was $19.99. So you save $4 if you enroll the course now.
The average price is $13.2 of 113 Customer Service courses on Udemy.

Does the Customer Service: Soft Skills Fundamentals course have a money back guarantee or refund policy?

YES, Customer Service: Soft Skills Fundamentals has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Customer Service: Soft Skills Fundamentals course, but there is a $4 discount from the original price ($19.99). So the current price is just $15.99.

Who is the instructor? Is Samara Wenten a SCAM or a TRUSTED instructor?

Samara Wenten has created 1 courses that got 12,640 reviews which are generally positive. Samara Wenten has taught 33,811 students and received a 4.6 average review out of 12,640 reviews. Depending on the information available, Samara Wenten is a TRUSTED instructor.
Customer Service Veteran
Samara is a veteran education technology product leader and former middle school teacher. She has worked with education professionals around the world to design, create, and implement SAAS solutions for formative assessment, meta-analytics for student and institutional success, and communications for higher ed admissions.

Prior to her time as a techie, Samara served people of all ages as a retail clerk, a barista, and as a ski instructor and outdoor educator. If you are looking for a mean latte and great conversation on the state of education technology while skiing double black diamonds, Samara is your girl.

8.2

CourseMarks Score®

5.6

Freshness

10.0

Feedback

8.5

Content

Platform: Udemy
Video: 40m
Language: English
Next start: On Demand

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