Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This course will help you develop the soft skills you need to thrive when facing clients day after day.
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Customer Service: Soft Skills Fundamentals
How to keep your head when everyone else is losing theirs
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This course contains:
Table of contents
You will learn
✓ How to really listen to customers, not just hear their problems
✓ How to be personable even when you’re not there in person
This course is for
• First time customer service reps should take this course to prepare themselves for their new job.