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Customer Relationship Management: CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE MANAGEMENT
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Content

Platform: Udemy
Video: 31m
Language: English
Next start: On Demand

Table of contents

Description

In this course you will be learning about CRM (Customer Relationship Management). I will be teaching you how to manage customer experience in order to cross sell and up sell using CRM features. You will gain a understanding on why CRM is needed and what CRM systems entails when building customer loyalty and improving customer life cycle. Lead conversions, contact conversions, sales conversions and closing rates will also be reviewed in this course.

You will learn

✓ WHAT IS CRM
✓ WHY IS CRM NEEDED
✓ CRM
✓ CUSTOMER RELATIONSHIP MANAGMENT
✓ CUSTOMER EXPERIENCE MANAGMENT
✓ CROSS SELLING
✓ UP SELLING
✓ FEATURES OF CRM
✓ CRM SYSTEMS
✓ BUILDING CUSTOMER LOYALTY
✓ IMPROVING CUSTOMER LIFE CYCLE
✓ LEAD CONVERSION
✓ CONTACT CONVERSION
✓ SALES CONVERSION
✓ CLOSING RATE
✓ MARKETING PROCESS

Requirements

• No

This course is for

• Entrepreneurs
• Intrapreneurs
• Managers
• Employee Management
• Sales Management
• Sales Professionals
• Customer Service Managers
• Customer Service Representatives
• Customer Relationship Managers
• Customer Support Professionals.
Content Creator
Content creator for the Facebook Group “Business Education”.  On the Facebook page Elizabeth shares business related tips. Elizabeth Graham has her Bachelor’s degree in Interdisciplinary Business Management with a sub-par in accounting. Elizabeth loves every topic related to business and she strives to teach others her passion. Elizabeth run several companies in different sectors, thus, she uses her knowledge to make each of them successful.
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Platform: Udemy
Video: 31m
Language: English
Next start: On Demand

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