Disclosure: when you buy through links on our site, we may earn an affiliate commission.

Customer Experience (CX) in Industry 4.0

Creating an engaging and rich Customer Experience (CX) in Industry 4.0
(104 reviews)
370 students
Created by


CourseMarks Score®







Platform: Udemy
Video: 4h 4m
Language: English
Next start: On Demand

Top Industry 4.0 courses:

Detailed Analysis

CourseMarks Score®

9.9 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

10.0 / 10
This course was last updated on 6/2022.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

10.0 / 10
We analyzed factors such as the rating (4.7/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

9.2 / 10
Video Score: 8.2 / 10
The course includes 4h 4m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
The average video length is 5 hours 15 minutes of 27 Industry 4.0 courses on Udemy.
Detail Score: 10.0 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 9.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
13 resources.
0 exercise.
0 test.

Table of contents


Did you know that the world economy and humanity is at the verge of one of the most transformational periods in history of mankind?
Have you heard about the ‘Industrial Revolutions’; which from time to time transformed the course of humanity? The first industrial revolution was powered by mechanization, water power and steam power. The second industrial revolution was powered by the mass production of products such as the famous Henry Ford’s Model-T car, assembly lines and electricity. The third industrial revolution was powered by computerization and automation.
Now, the fourth industrial revolution, known as ‘Industry 4.0’ will be powered by Cyber Physical Systems, Artificial Intelligence (AI) and Robotics is set to unleash the next wave of disruption at an unprecedented scale and force!
A course with a simple and comprehensive beginner’s guide to Customer Experience (CX) in Industry 4.0!
In this course, there are 11 SECTIONS which cover over 80 lectures worth OVER 5 HOURS of content;

•Section 1 – Introduction to Customer Experience – Discover what Customer Experience (CX) and learn about the ‘Customer Life Cycle’ which has three stages: Discover and Shop; Buy and Install; Use and Service. Explore the roadmap of customer interactions with your brand or business.

•Section 2 – Introduction to Industry 4.0 – Discover what Industry 4.0 is, what the Industry 4.0 Environment is and the different kinds of Internets such as the Internet-of-Things (IoT), Industrial-Internet-of-Things (IIoT), Internet-of-Services (IoS) and the Internet-of-Everything (IoE).

•Section 3 – The Impact of Industry 4.0 on Customer Experience (CX) – Explore the evolution of Industrial Revolutions from the 1st

•Section 4 – The Benefits of Industry 4.0 on Customer Experience (CX) – Learn about the Industry 4.0 Design principles which are Interoperability, Virtualization, Decentralization, Modularity, Real-Time Capability, Service Orientation and Information Transparency.

•Section 5 – Industry 4.0 Ready Customer Experience Roadmap – Discover the challenges of Industry 4.0 which include IT Security Challenges, Capital Investments, Reliability and Machine-to-Machine (M2M) Communication, Jobs, Skill-set as well as Legal and Compliance Issues. The Internet-of-Things (IoT) Reference Model is discussed in a dedicated lecture to highlight the layered architecture of IoT.
Jump right in to learn and discover about all of the amazing and transformative content on Customer Experience in Industry 4.0 and be updated with latest trends in the world of tech and business! Be a part of Industry 4.0!

About the Author: Hi, I’m Deshan and I’m a Digital Transformation Consultant. I have a M. Sc. in Technology Management (Pending) from the Staffordshire University, UK as well as First Class Honors in B. Sc. (Applied Information Technology) from the Staffordshire University, UK. I also have around 6 years of experience in coding websites and software; creating multimedia, illustrations and graphics as well as computer simulation and 3D modelling! Feel free to ask any question regarding Digital Transformation and Digital Disruption in the forum!

You will learn

✓ Discover what Customer Experience is
✓ Explore the Customer Life Cycle
✓ Discover what Industry 4.0 is
✓ Explore the Industry 4.0 Environment
✓ Discover the Impact of Industry 4.0 on Customer Experience
✓ Discover the benefits of Industry 4.0 on Customer Experience
✓ Learn how to build an Industry 4.0 Ready Customer Experience (CX) Road-map


• Curiosity to learn about the strategies to build a great customer experience for your business
• Curiosity about the future trends in business and technology

This course is for

• Anyone who is curious to learn about Customer Experience in Industry 4.0
• Professionals who want to learn how Industry 4.0 is transforming the Customer Experience
• Business Owners who want to learn how to create an future-proof customer experience

How much does the Customer Experience (CX) in Industry 4.0 course cost? Is it worth it?

The course costs $14.99. And currently there is a 82% discount on the original price of the course, which was $84.99. So you save $70 if you enroll the course now.
The average price is $16.5 of 27 Industry 4.0 courses. So this course is 9% cheaper than the average Industry 4.0 course on Udemy.

Does the Customer Experience (CX) in Industry 4.0 course have a money back guarantee or refund policy?

YES, Customer Experience (CX) in Industry 4.0 has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Customer Experience (CX) in Industry 4.0 course, but there is a $70 discount from the original price ($84.99). So the current price is just $14.99.

Who is the instructor? Is CipherDev Labs a SCAM or a TRUSTED instructor?

CipherDev Labs has created 25 courses that got 648 reviews which are generally positive. CipherDev Labs has taught 2,600 students and received a 4.2 average review out of 648 reviews. Depending on the information available, CipherDev Labs is a TRUSTED instructor.
Digital Transformation and Industry 4.0 Consulting
Hello there,
I’m Deshan Kuruvita – Aratchy, the Founder and CEO from CipherDev Labs. CipherDev Labs™ is a startup which focuses on providing Digital Transformation and Industry 4.0 Consulting services.

My Educational Qualifications
* M. Sc. (Technology Management) – 2020 – Distinction – Staffordshire University, UK
* B. Sc. (Applied Information Technology) – 2017 – First Class Honours – Staffordshire University, UK

Passionate about anything and everything that has got to do with Engineering and Technology from a young age; I got into Tech as a Business Analyst before becoming an entrepreneur.
My master’s degree thesis project on a blockchain technology framework to improve the performance of Fresh Produce Supply Chains  was considered as the “Best Innovative Technology Framework” at the SLASSCOM (Sri Lanka Association for Services and Software Companies) Innovation Awards in 2019.
Feel free to connect!
Browse all courses by on Coursemarks.


CourseMarks Score®







Platform: Udemy
Video: 4h 4m
Language: English
Next start: On Demand

Students are also interested in

Review widget (for course creators):

Customer Experience (CX) in Industry 4.0 rating
Code for the widget (just copy and paste it to your site):
<a href="https://coursemarks.com/course/customer-experience-cx-in-industry-4-0/" target="_blank" title="Customer Experience (CX) in Industry 4.0 on Coursemarks.com"><img border="0" src="https://coursemarks.com/widget/99.svg" width="200px" alt="Customer Experience (CX) in Industry 4.0 rating"/></a>