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Conflict Resolution and De-Escalation Skills

Applying proper conflict resolution skills to de-escalate tense situations and comfort others.
(103 reviews)
15,796 students
Created by


CourseMarks Score®







Platform: Udemy
Video: 3h 0m
Language: English
Next start: On Demand

Top Conflict Management courses:

Detailed Analysis

CourseMarks Score®

9.2 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

10.0 / 10
This course was last updated on 9/2021 .

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

8.0 / 10
We analyzed factors such as the rating (4.3/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

9.0 / 10
Video Score: 8.0 / 10
The course includes 3h 0m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
The average video length is 1 hours 40 minutes of 61 Conflict Management courses on Udemy.
Detail Score: 9.4 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 9.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
14 resources.
0 exercise.
0 test.

Table of contents


Conflict is something present in our lives.
Conflicts may occur big and small, in our personal or professional lives, and for multiple reasons.
But despite these reasons, one thing is true – and a constant.
Knowing how to solve conflicts is crucial.
This is what we will explore in this course.

Naturally, you will find multiple courses on social skills.
So… why this one?
Easy. Because it’s the most complete one out there.
I’ve been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:
•Conflicts with co-workers that are competing in terms of workload or credit;
•Conflicts with other executives to obtain support for key initiatives;
•Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;
•And many others;
What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances.
And many other use cases. You see where I’m going with this.
For years, I’ve been leveraging exclusive, proprietary techniques.
Now it’s time I share some of them with you.

This short course will walk you through some core techniques for conflict resolution, especially if you’re leading a team, including showing respect and empathy, analyzing the person’s rules, detecting whether the person goes violent or silent, and many others.
The course has three major components:
– The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);
– The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);
– The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);
Not only is it a conflict resolution course, it’s also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).

Some people – including me – love to know what they’re getting in a package.
And by this, I mean, EVERYTHING that is in the package.
So, here is a list of everything that this course covers:
•How to diagnose the type of conflict that you have on your hands (a “hot” conflict versus a “cold” conflict) – as well as which tools to use for either case;
•The types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;
•How to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;
•How to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;
•How to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle – and how to effectively perform that mediation without offending either side;
•When to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;
•How to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;
•What usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;
•What usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;

Remember that you always have a 30-day money-back guarantee, so there is no risk for you.
Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don’t want you to waste your money.
If you think this course is a fit and can take your knowledge to the next level… it would be a pleasure to have you as a student.
See on the other side!

You will learn

✓ How to effectively address and de-escalate conflicts
✓ How to analyze people’s rules and how to avoid breaking them
✓ How to mediate tense situations between third parties


• Have a basic knowledge of social skills

This course is for

• Anybody in a professional context with a conflict to resolve (so, everyone!)

How much does the Conflict Resolution and De-Escalation Skills course cost? Is it worth it?

The course costs $14.99. And currently there is a 73% discount on the original price of the course, which was $54.99. So you save $40 if you enroll the course now.
The average price is $17.1 of 61 Conflict Management courses on Udemy.

Does the Conflict Resolution and De-Escalation Skills course have a money back guarantee or refund policy?

YES, Conflict Resolution and De-Escalation Skills has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Conflict Resolution and De-Escalation Skills course, but there is a $40 discount from the original price ($54.99). So the current price is just $14.99.

Who is the instructor? Is Vasco Patrício a SCAM or a TRUSTED instructor?

Vasco Patrício has created 68 courses that got 1,662 reviews which are generally positive. Vasco Patrício has taught 94,983 students and received a 4.4 average review out of 1,662 reviews. Depending on the information available, Vasco Patrício is a TRUSTED instructor.
The Executive Kingmaker (MIT-Backed Entrepreneur & Coach)
I have what could be considered an unconventional background as a coach. I don’t come from psychology or medicine. In fact, I come from tech. I created two tech startups that reached million-dollar valuations, backed by the MIT-Portugal IEI startup accelerator, afterwards becoming its Intelligence Lead.

After years of coaching and mentoring startup founders on talent management, emotional management, influence and persuasion, among other topics, I started being requested by executives and investors, like venture capitalists, with more complex, large-scale problems.

After years of doing executive work, I started specializing in coaching asset management professionals. With the signing of my first fund manager/CIO clients, I started adapting my performance and influence techniques for purposes such as talent management for PMs and analysts, fundraising from allocators, effective leading a team, and properly assessing talent for compensation/promotion/allocation increases.

I currently provide performance coaching and influence/persuasion coaching for executives and asset management professionals, mostly but not limited to purposes like managing people, leading and closing sales/capital commitments.


CourseMarks Score®







Platform: Udemy
Video: 3h 0m
Language: English
Next start: On Demand

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