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Certificate in Quality Management

Quality Tools, TQM, Principles and Concepts
(49 reviews)
109 students
Created by


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Platform: Udemy
Video: 1h 26m
Language: English
Next start: On Demand

Table of contents


Quality management is the discipline of managing quality processes in organizations. This course provides an overview of quality management concepts.  At the end you will be able to answer the following questions:
•What is quality assurance vs. quality difference? 
•What tools can I use to improve quality?
•Who are the founders of quality concepts?
•What are the different methods of quality management approaches?
•Is quality expensive?
The following topics will be covered in the training.
•Introduction to quality
•Quality Management
•Quality Gurus
•Cost of quality
•Total Quality Management
•Quality Control Tools
•Quality Control Approaches
•Quality Control Standards
•Quality in healthcare
•Quality in education
•Quality in pharmaceuticals
•Quality in food

You will learn

✓ Understand the contribution of quality management in making better products and delivering better services
✓ Understand the basic quality principles
✓ Tools of quality control
✓ Approaches to quality control


• No prerequisite. However, basic knowledge of service industry, and/or manufucturing industry will be helpful.

This course is for

• This course is designed for people of all levels in all sectors: manufacturing, service, health, financial and governmental organisations who wish to develop strategies to reduce operating costs while simultaneously improving the client/ customer experience.
Food System Expert (Food Safety, Food Quality, Value Chains)
Sayed is an independent writer on food safety, quality and nutrition. He holds a BSc in food production and MSc in sustainable food manufacturing management. Prior to his studies, he used to process dairy products in traditional ways and prepare new recipes of dried fruits. He published 18 articles on food safety and nutrition matters.
Browse all courses by on Coursemarks.
Platform: Udemy
Video: 1h 26m
Language: English
Next start: On Demand

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