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Business Chinese: Customer Service Skills

How to deal with Customer Service Issues in Mandarin Chinese
(0 reviews)
1 students
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CourseMarks Score®







Platform: Udemy
Video: 2h 15m
Language: English
Next start: On Demand

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Detailed Analysis

CourseMarks Score®

9.0 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

10.0 / 10
This course was last updated on 1/2022.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

We analyzed factors such as the rating (0.0/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

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Content Score

7.6 / 10
Video Score: 7.9 / 10
The course includes 2h 15m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
Detail Score: 9.3 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 5.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
0 resource.
0 exercise.
0 test.

Table of contents


Being an expert in customer service is mostly about getting the most basic support skills right.
Communicating properly, expressing empathy and willingness to help, staying motivated is just a handful of important skills that every customer service agent/support rep needs to be good at.

This series of videos will take you through the basics of customer service in Mandarin Chinese. The topics we cover are:
•How to break the language barriers
•How to start a conversation
•How to verify and collect customers’ details
•How to ask customers to wait
•How to reassure the customers
•How to deal with Angry customers
•How to deal with Happy customers
•How to handle different types of scenarios (Asking customers to repeat themselves, retry the process and how to say “No” politely).
•How to respond to customers’ feedback/suggestions/advice
•How to close the conversation professionally
This course is ideal for you if you are just starting your career in customer service; if you just need a refresher on some of the basics, or you are a business owner that wants to do business with the Chinese market.

Due to the language barriers, you may not be able to solve the problem immediately, but after this course, you will develop simple but persuasive skills to help you:
•Calm customers down/ Break the ice
•Record relevant information
•Pave the way for further assistance

You will learn

✓ Develop simple but persuasive speaking skills in Mandarin Chinese
✓ Show empathy to customers in Mandarin Chinese
✓ Develop the ability to use simple but positive language
✓ Focus on the solutions
✓ Thank customers for their patience, understanding and valued loyalty
✓ How to deal with angry customers
✓ How to collect and verify customers’ details


• Elementary knowledge of the Chinese language
• Willingness to learn

This course is for

• Beginner Mandarin learner who values the importance of Customer Service
• Customer Service Staff members/ Business Owners who values their Chinese customer base.

How much does the Business Chinese: Customer Service Skills course cost? Is it worth it?

The course costs $12.99. And currently there is a 48% discount on the original price of the course, which was $24.99. So you save $12 if you enroll the course now.

Does the Business Chinese: Customer Service Skills course have a money back guarantee or refund policy?

YES, Business Chinese: Customer Service Skills has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the Business Chinese: Customer Service Skills course, but there is a $12 discount from the original price ($24.99). So the current price is just $12.99.

Who is the instructor? Is Jocelyn Wong a SCAM or a TRUSTED instructor?

Jocelyn Wong has created 2 courses that got reviews which are generally positive. Jocelyn Wong has taught 2 students and received a 2.5 average review out of reviews. Depending on the information available, Jocelyn Wong is a TRUSTED instructor.
Chinese Business Teacher
I am Jocelyn, a qualified Business Commerce educator and I manage my family businesses. As part of our business consulting and management services, we connect local businesses with Chinese corporate companies and Chambers of Commerce.

I love teaching Mandarin. As a multi-lingual, I enjoyed the benefits of it. When I am teaching Mandarin to my non-Chinese students, I find that they struggle with Pinyin, that’s why all of my courses are accompanied by romanization to help ease the pronunciations.

I believe that when you learn a new language, you will need to understand the culture as well. That’s why I love taking time to explain the cultural values, practices and stories so you will learn beyond the language itself.

Excited to be your Chinese business teacher. See you on the inside!

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CourseMarks Score®







Platform: Udemy
Video: 2h 15m
Language: English
Next start: On Demand

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