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AWS Amazon Connect Contact Center – Cloud Call Center Admin

Build a Cloud Call Center in Minutes!
4.7
4.7/5
(14 reviews)
176 students
Created by

9.0

CourseMarks Score®

9.8

Freshness

8.9

Feedback

7.7

Content

Platform: Udemy
Price: $11.99
Video: 3h 5m
Language: English
Next start: On Demand

Top Amazon Connect courses:

Detailed Analysis

CourseMarks Score®

9.0 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

9.8 / 10
This course was last updated on 2/2021.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

8.9 / 10
We analyzed factors such as the rating (4.7/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

7.7 / 10
Video Score: 8.0 / 10
The course includes 3h 5m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
The average video length is 2 hours 13 minutes of 2 Amazon Connect courses on Udemy.
Detail Score: 9.7 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 5.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
0 resource.
0 exercise.
0 test.

Table of contents

Description

Amazon Connect is one of the most in-demand omnichannel cloud contact centers (PaaS). You can set up a contact center in a few steps, add agents who are located anywhere, and start engaging with your customers. Without worrying about the data center power requirements, cooling, network connectivity, security, servers, storage, etc., a cloud-based highly scalable call center built-in and functional not in days anymore!
You can create personalized experiences for your customers using omnichannel communications. For example, you can dynamically offer chat and voice contact, based on such factors as customer preference and estimated wait times. Agents, meanwhile, conveniently handle all customers from just one interface. For example, they can chat with customers, and create or respond to tasks as they are routed to them.
Amazon Connect is an open platform that you can integrate with other enterprise applications, such as Salesforce. Besides, you can take advantage of the AWS ecosystem to innovate new experiences for your customers.

In this course you will learn and master the following topics:
* Creating an Amazon Connect Instance – Serverless Cloud-Based Scalable Call Center
* Claiming a Phone Number – Claim and Map DIDs or Toll-Free number to your IVR
* Supported Regions and Availability Zones – Amazon Connect supported hosting regions
* Hours of Operation – Time of the Day, Day of the Week Based Call Routing
* Creating Queues – To handle the calls in wait.
* Quick Connects – To transfer the calls to different numbers, queues or supervisors, etc.
* Routing Profiles – Managing Agent and Queues together
* Adding Users – Creating users like Agents, Supervisors, Managers, Administrators, etc.
* Contact Flows – Designing and Implementing the Call Flow in Amazon Contact Center.
* Testing the Call Flow with Amazon connect
* Using Amazon Lex Chat Bot
* Amazon Lex Chat Bot Introduction Pricing and Setup
* Intent and Testing the Lex Chat Bot
* Integrate Lex with Amazon Connect
* Testing IVR Call after Integrating with Lex
* Lex error handling and much more.

You will learn

✓ AWS Amazon Connect Contact Center Administration
✓ Cloud Based Call Center Administration
✓ Creating Call Flow with Auto Call Distribution, IVR – Contact Flows
✓ Agent, Supervisors, Call Center Managers, Administrators
✓ Managing Queues, Prompts, Routing Profiles, Security Profiles, Quick Connects
✓ Pricing of Amazon Connect
✓ Lex Chat Bot – IVR – Amazon Lex Chat Bot Introduction Pricing and Setup
✓ Amazon Lex Chat Bot Introduction Pricing and Setup
✓ Intent and Testing the Lex Chat Bot
✓ Integrate Lex with Amazon Connect
✓ Lex error handling

Requirements

• Should know basic flow charts

This course is for

• Call Center Administrators, Cloud Architects, IVR Developers, Auto Attendant Developers, QAs
• Unified Communication VoIP Engineers and Architects
• Entrepreneurs, Startups, Small to Medium Business Owners

How much does the AWS Amazon Connect Contact Center - Cloud Call Center Admin course cost? Is it worth it?

The course costs $11.99. And currently there is a 40% discount on the original price of the course, which was $19.99. So you save $8 if you enroll the course now.
The average price is $12.0 of 2 Amazon Connect courses. So this course is 0% cheaper than the average Amazon Connect course on Udemy.

Does the AWS Amazon Connect Contact Center - Cloud Call Center Admin course have a money back guarantee or refund policy?

YES, AWS Amazon Connect Contact Center – Cloud Call Center Admin has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the AWS Amazon Connect Contact Center – Cloud Call Center Admin course, but there is a $8 discount from the original price ($19.99). So the current price is just $11.99.

Who is the instructor? Is Navidut Tauhid a SCAM or a TRUSTED instructor?

Navidut Tauhid has created 5 courses that got 121 reviews which are generally positive. Navidut Tauhid has taught 710 students and received a 4.5 average review out of 121 reviews. Depending on the information available, Navidut Tauhid is a TRUSTED instructor.
Solution Architect
AWS Solution Architect, Azure Administrator, GCP Quest by Qwiklabs, CCIE Written, CCVP, CCNA, Cisco Unified Contact Centre Express Specialist, Cisco Unity Connection Specialist, with more than 15 years of experience in managing VoIP, Networking; System Administration; Helpdesk Management, Technical Support and Project Execution. Experience in setting up and managing VoIP, wide area networks and administering network devices.Adept at mapping client’s requirements, custom designing solutions and troubleshooting for complex information VoIP network management.Rich experience on UC Products like CCM, UCCX and UCCE, Cisco Voice Gateways and Unity Connection, Skype For Business, MS-Teams, Amazon Connect, AWS, Azure, GCP Cloud, Data Center etc.Insightful knowledge in VMWare Virtualization.Domain expertise in installing, administering Windows System Solution. Insightful knowledge in VoIP Server Management and VoIP Network Planning.Excellent communication and interpersonal skills with proven abilities in resolving complex VoIP networking related issues.Strong communication, collaboration and team building skills with deftness in training and supporting end users as well as developing technical staff to achieve performance objectives

9.0

CourseMarks Score®

9.8

Freshness

8.9

Feedback

7.7

Content

Platform: Udemy
Price: $11.99
Video: 3h 5m
Language: English
Next start: On Demand

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