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12 Strategies for Dealing With Difficult People

Learn how to confidently implement different strategies for dealing with difficult people.
(7,519 reviews)
17,367 students
Created by


CourseMarks Score®







Platform: Udemy
Video: 1h 48m
Language: English
Next start: On Demand

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Detailed Analysis

CourseMarks Score®

8.8 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness Score

6.7 / 10
This course was last updated on 10/2018.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Student Feedback

10.0 / 10
We analyzed factors such as the rating (4.4/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Content Score

9.1 / 10
Video Score: 7.8 / 10
The course includes 1h 48m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
The average video length is 2 hours 11 minutes of 342 Communication Skills courses on Udemy.
Detail Score: 9.9 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 9.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
2 resources.
0 exercise.
0 tests or quizzes.

Table of contents


I’m right there with you my friend. Difficult People Suck!

Let me ask a few questions.
•Are you frustrated with difficult people?
•Do you find difficult people to be challenging? 
•Who are some difficult people in your life?  Your boss?  Coworkers and customers?  Your spouse/partner? Your kids?
•Do you feel trapped?
•Are you losing sleep? (This is a big healthy lifestyle red flag!)
•Do you pause for a moment to take a deep breath before you go into work, or a meeting, just to prepare yourself for the onslaught you know you are going to deal with?
•Have you ever looked at your paycheck to see if you have enough sick time built up so you just don’t have to go into work today?  How did you feel when you realized you didn’t have enough time built up and you had to go it?  Even sicker?   I get it.

Again, I’m right there with you my friend. 
I have lost entire weekends due to the overwhelming stress caused by that one difficult customer I’m scheduled to meet on Monday morning.   So much stress I couldn’t leave it behind, even for a few hours, to really enjoy time with my family.  Does this sentence sound familiar?  “Your here but you are not really here.”  I get it.

Difficult people SUCK!

I have screamed at the top of my lungs, in my car, while back fisting the passenger seat headrest to the point I’ve ripped the skin off my knuckles.
I even purchased a new mattress and pillow thinking that it might actually help me sleep through the night.  It didn’t work.  I still didn’t sleep well and the stress just kept building.
I’ve purchased Melatonin (sleep aid) even when it wasn’t on a Buy One Get One sale.  I can also find the bottle of Tylenol PM in complete darkness at 02:00 AM. 
I’ve walked away from jobs, that I’ve loved, due to a boss being so unreasonably difficult I just couldn’t put my job in front of my health any longer.  I don’t know if you’ve ever experienced this, but there must be some sort of science that explains why the air instantly seems fresher the moment you choose to walk (or run) away from a toxic situation.

Difficult people are just unhealthy.

I’ve skipped meals because I was too stressed to eat which usually resulted in me hitting a drive-through just because “I just need something.”   40+ pounds later…”Well, this isn’t working for me.”  I get it.
Difficult people have caused me to be physically sick.  I’ve felt physical back pain because I was so stressed out and tense knowing that I was going to be dealing with difficult co-workers tomorrow.

Let me ask a couple more questions:
•What would it feel like to sleep peacefully throughout the night?
•Wouldn’t it be great to have a few key strategies that make dealing with difficult people a lot easier? 
•What would it feel like to have control of the situation?
•What would it feel like to be able to leave work behind and enjoy your evening, your weekend, or even your vacation?
•What would it feel like to actually “Look forward to work tomorrow”?
•What would it feel like to have the power to “Fire” that one difficult customer that takes up so much of your time, your thoughts, and your work?
•What if dealing with difficult people actually becomes a fun game you become really good at playing?

Once I began to master these strategies, the air became fresher, my sleep improved, and I became healthier and happier. 

By the end of this course, you will have 12 different strategies that will help you better deal with difficult people.
By mastering the strategies and tactics of this course you will be able to:
•Improve your safety
•Increase your overall level of professionalism
•Reduce your stress level
•Improve your morale
•Decrease the number of complaints you may receive
•Lower your personal liability 

All of this adds up to a healthier and happier personal and professional life.  This could mean greater productivity for you, employees, and fellow co-workers which would likely increase profitability.  For example, what would your office be like if everyone just “got along” with one another? 
This course is primarily a series of video lectures that outline the strategies.  The lectures contain personal stories and real-life examples of how I’ve used these strategies and tactics in my career in law enforcement, customer service, sales, and life in general.
This course was designed specifically for individuals and employees, who work in a professional environment that is often unpleasant due to difficult co-workers, supervisors, customers and/or clients.
It’s about taking control of the situation instead of being controlled by the situation.
Students from all around the world (over 90 different countries – This just blows me away!) are studying the 12 Strategies and learning how to deal with difficult people.
I’m honored and humbled by those who have reached to me to share their personal success stories using these strategies.  It’s heartwarming to know this course is really making a difference for so many people from around the world. Thank You
Please enjoy this course!

You will learn

✓ Utilize communication tactics to prevent the difficult situation before it starts.
✓ Impliment a host of communication stratigies to take control of a difficult situation.
✓ Better articulate the reasoning behind the specific communication skills used in difficult situations.
✓ Build communications skills
✓ Increase confidence


• You should not need any outside materials or programs to take this course.

This course is for

• Have you ever said, “No, that’s not what I meant.” Or “You heard me wrong.”? Then this course might be for you.
• This course is also best suited for professionals who work with difficult customers, sly coworkers, and angry bosses.
• This course has also been designed for business professionals (sales & customer service), medical personel, law enforcement, military,
• This course has also been designed for business professionals (sales & customer service), medical personel, law enforcement, military, and anybody that may deal with difficult and challenging people.
• This course is for those people who want or need to move into a conversation. This is about engaging and taking control of your communations. This is the elite way.
• If you desire a more passive laid back communications style, this course may not be for you.
• 12 Strategies for dealing with difficult people was designed for individuals and teams who experience difficult situations where professional communications is essential.

How much does the 12 Strategies for Dealing With Difficult People course cost? Is it worth it?

The course costs $17.99. And currently there is a 60% discount on the original price of the course, which was $44.99. So you save $27 if you enroll the course now.
The average price is $17.5 of 342 Communication Skills courses on Udemy.

Does the 12 Strategies for Dealing With Difficult People course have a money back guarantee or refund policy?

YES, 12 Strategies for Dealing With Difficult People has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any SCHOLARSHIPS for this course?

Currently we could not find a scholarship for the 12 Strategies for Dealing With Difficult People course, but there is a $27 discount from the original price ($44.99). So the current price is just $17.99.

Who is the instructor? Is Steve Schmidt a SCAM or a TRUSTED instructor?

Steve Schmidt has created 1 courses that got 7,519 reviews which are generally positive. Steve Schmidt has taught 17,364 students and received a 4.4 average review out of 7,519 reviews. Depending on the information available, Steve Schmidt is a TRUSTED instructor.
Former police officer sharing life saving strategies.
I have over 15 years of active law enforcement experience where I utilized strategies and tactics related to verbally defusing extremely tense and life threatening situations on a regular basis.  I also have experience in sales, communications training, customer service, program coordination, substance abuse prevention, graphic design, video production, and small business consulting.

Recently, I’ve been coaching small businesses owners and helping them to become profitable, successful, and connected.  I’ve helped enhance their overall level of customer service that is allowing these businesses to blow the doors off their competition.

While I was a full time police officer, I was also a professional mascot.  I performed as “Chopper the Dragon” for the Major League Soccer Team – The Kansas City Wizards (Now Sporting Kansas City).   I also performed the mascot for KBEQ , Young Country Q104 as the “Tail Gator” and as “Lawn Boy” for what used to be known as Sandstone Amphitheater.


CourseMarks Score®







Platform: Udemy
Video: 1h 48m
Language: English
Next start: On Demand

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